Regional Engagement Specialist Coordinator

Overview

Blue Ridge Health is currently seeking a Regional Engagement Specialist Coordinator to join our Behavioral Health Team.

What We Offer You:

• A competitive benefits plan, including Medical, Dental and Vision
• Company sponsored life insurance and short and long-term disability coverage
• 403(b) retirement account with company matching
• Supplemental accident insurance available
• 9 paid holidays per year
• PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!)
• Flexible Work Schedules Considered
• Needs Accommodations Programs
• Mental Health Resources
• Tuition Reimbursement Program

What You'll Do:

The Regional Engagement Specialist Coordinator is responsible for the oversight and management of the engagement specialist (front desk) team for assigned clinics.  The position provides direct oversight to various processes, including the engagement specialist team work schedules and patient/consumer schedules, delivering excellent customer service, and providing administrative support to staff and providers to ensure the highest degree of efficiency in patient care and patient flow at BRH clinic locations. Responsibilities include:

• Ensures protocols are accurate and thorough for the check-in and check-out of patients.
• Provides oversight for the completion of appropriate and timely documentation in the electronic medical record and any other applicable forms/tracking logs, etc. related to patient engagement
• Manages patient call flow for all appointments (face-to-face, telephonic, and telehealth), checks in and checks out patients and is accountable for front desk activities. Assists with patient call backs and other patient care related paperwork as needed.
• Ensures that incoming referrals are tracked and follow-up is completed in a timely manner.
• Provides engagement specialist coverage at assigned clinic sites, when required. Enhances clinic operations by assisting other staff/departments when time and workload permits.
• Coordinates various personnel functions for the engagement specialist team in conjunction with the Director of Behavioral Health Operations, including, but not limited to, team work and PTO schedules, recruitment, hiring, disciplinary action, performance review, and training of new engagement specialist staff at practice locations.
• Assures quality customer service standards are upheld in the practice for all clinical services. Addresses patient problems and complaints to assure effective resolution and involves Director of Behavioral Health Operations in complaint resolution, as needed.
• Knowledgeable of and complies with organization policies, procedures, standards of care and related laws and regulations including HIPAA, OSHA and infection control standards. COA Standards, and CCBHC requirements.
• Assists with health fairs and Outreach programs, as requested
• Engages with and participates in the organization’s continuous quality improvement

What We're Looking For:

• High school diploma or equivalent required.
• Bachelor’s Degree in Business or Health Care Administration or related field, preferred
• Knowledge of behavioral health care terminology
• Two years’ experience working in an outpatient medical practice setting required.
• Excellent working knowledge of computer systems, with Electronic Medical Record experience required.
• Must be able to read and generate written medical communication and documentation.
• Skills in planning, organizing, delegating, and to make recommendations for improved operational systems.
• Must be capable of providing day to day assistance to staff employees, using good management, judgment, and communication skills, with the ability to react calmly and effectively in emergency situations.
• Strong interest in working with an interdisciplinary healthcare team and culturally diverse patient population
• Bilingual preferred, but not required. If bilingual, provides language support services, as requested, based on patient/consumer and clinic needs.

About Blue Ridge Health:

At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.

Blue Ridge Health Services promotes a supportive and inclusive culture, sensitive to the diversity of the individuals we serve and our workforce. Challenging unconscious bias, inviting a culture of individual expression, and ongoing sensitivity to organizational practices are fundamental of staff expectations. This focus contributes to the importance of Blue Ridge Health’s investment to advance as a culturally competent organization.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.