What are the responsibilities and job description for the Assistant Manager-Thrift Shop-Front Royal position at Blue Ridge Hospice?
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Blue Ridge Hospice works to optimize the quality of life and well-being for those members of our community dealing with chronic or serious illness. We deliver our mission of brightening life’s journey for those individuals by bringing together the voices, expertise, and the resources to fulfill our purpose: expand access to high-quality care for our community.
Our core values demonstrate a commitment to diversity where all are valued, and innovation is embraced to transform care in our community. It’s what we call “Caring for life”.
ASSISTANT MANAGER – WINCHESTER, VA – Position Summary
The Thrift Shop Assistant Manager will assist with the daily operation of the thrift shop, ensuring the smooth running of all store activities. This includes supervising staff and volunteers, managing inventory, and ensuring exceptional customer service at all times. The Assistant Manager will also take on the responsibilities of the Thrift Shop Manager in their absence, ensuring continuity in store operations and decision-making.
ASSISTANT MANAGER – WINCHESTER, VA – Essential Duties & Responsibilities
- Works closely with the store manager to learn and perform all aspects of thrift shop management, including day-to-day operations and leadership responsibilities.
- Provides exceptional customer service, ensuring a positive shopping experience for all patrons.
- Assists in the creation of staff and volunteer schedules, ensuring adequate coverage for all shifts.
- Maintains an accurate inventory of all sale items and ensure proper stock levels.
- Oversees the processing of incoming donations, ensuring items are sorted, cleaned, priced, and prepared for display.
- Supervises and supports volunteers, ensuring they are properly trained and effectively contributing to the store’s operations.
- Manages inventory of supplies needed for store operations, including ordering as necessary to maintain stock levels.
- Completes required end-of-month reports and paperwork in a timely and accurate manner.
- Assists with the organization and management of silent auctions, ensuring smooth operations and maximum fundraising.
- Supports the manager with financial duties, including sales tracking, revenue reconciliation, and donation processing.
- Ensures the store is maintained in a clean, organized, and safe condition meeting all health and safety standards.
- Oversees the sales floor, ensuring optimal product display, customer service, and overall operational efficiency.
- Ensures that all merchandise is accurately priced in accordance with store policies and pricing standards.
- Takes responsibility for supervising thrift associates, ensuring tasks are completed and high standards are maintained.
- Collaborates with staff to creatively merchandise items on the sales floor, maximizing visual appeal and sales potential.
- Manages the display, pricing, and organization of jewelry items in the store.
- Organizes and manage clothing and wares displays to maximize customer interest and sales.
- Opens and closes the store as scheduled, ensuring proper staffing during operating hours.
- Assumes responsibility for the day-to-day operations of the shop when the manager is absent.
- Maintains accurate receipts of all sales transactions and donations received, ensuring records are up-to-date.
- Manages the petty cash account, verifying it is counted daily and properly documented.
- Ensures that daily deposits are accurate and made in a timely manner.
- Seeks volunteer assistance in a respectful and efficient manner, fostering a positive working environment.
- Promotes the thrift shop within the community through events, advertisements, and other outreach efforts, ensuring alignment with the Mission and Values of Blue Ridge Hospice with approval from Director of Thrift Operations and/or VP, Thrift Operations & Facilities.
- Assists with the scheduling of staff vacations, special events, and work hours in coordination with the manager.
- Actively seeks opportunities for professional development and feedback, and address performance improvement areas in collaboration with the manager.
- Performs job duties independently and consistently, demonstrating responsibility and reliability.
- Maintains a valid driver’s license and reliable, insured vehicle in good working condition for travel throughout the service area.
- Performs any additional duties as needed to support the overall success of the thrift shop.
ASSISTANT MANAGER – WINCHESTER, VA – Qualifications/Experience
- High school diploma or GED required.
- Computer literacy required.
- Two years retail experience and customer service required.
ASSISTANT MANAGER – WINCHESTER, VA - Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Retirement with Company Match
- Paid Time Off
- Paid Volunteer Time
- Thrift Shop Discount
