What are the responsibilities and job description for the Patient Care Coordinator position at Blue Ridge Physical Therapy?
COMPANY INFORMATION
The Mid America Balance Institute (MABI) was founded in 2008 to provide comprehensive evaluation and treatment of complex vestibular and balance disorders. We offer a dynamic team environment of audiologist and physical therapists all specialized in the assessment and treatment of vestibular and neuromuscular dysfunction. In addition, we work collaboratively with physicians and healthcare providers throughout the Kansas City metro area and surrounding cities.
POSITION SUMMARY
This position is primarily responsible for the effective execution of front office procedures and for delivering professional, courteous patient interactions within the clinic. This role will serve as a central point of contact for patients, as well as the key administrative support for all clinical staff.
ESSENTIAL JOB DUTIES
- Demonstrate professional, efficient scheduling of new and returning patients
- Quickly and professionally checking in clinic patients, including accurate payment collection
- Timely management of treatment authorizations required by medical insurance plans
- Able to efficiently manage phone calls for multiple locations
- Support the billing function by completing accurate and timely benefit checks for new and returning patients
- Able to provide patients with basic education regarding the evaluation and treatment of vestibular issues
- Perform clinic tasks in a manner that maximizes clinical staff productivity and promotes a positive patient experience
- Consistent delivery of core administrative procedures within the clinic setting
- Participate in completion of organizational projects as assigned
BASIC QUALIFICATIONS
Required
Preferred
CORE COMPETENCIES
