Operations Manager (General Manager)

Blue Rock is a high volume restaurant at the Sanford Sports Complex. The Operations Manager will lead a vibrant team of managers, chefs and associates.

Blue Rock is a large restaurant with capacity of up to 500 guests from which has a consistent lunch crowd, popular weekends and a thriving events catering business. We are the exclusive caterer for our Wedding and Corporate Event space: The Barn

The perks of working at Sanford include everything you see on this page. While we also have perks on top of that such as golf at Great Shots and more.

We encourage ongoing education with supported education reimbursements and we also engage with local leadership conferences.

Learn more about Blue Rock Here.

The Operations Manager will lead and direct the daily operations of Blue Rock Bar and Grill and consistently deliver an exceptional guest and employee experience alongside the Operations Director and the rest of the management team.

Job Description

• Lead and develop the front of house (FOH) and back of house (BOH) teams; and assist the Operations Director in driving sales, managing costs, growing the business; with a focus on leading the opening shift process; food ordering, inventory and price updates; recipe build maintenance; BOH systems, receiving and storage including side work and organization of those areas. Organize, run and supervise smooth and efficient daily shifts (including opening and closing shifts), ensuring an exceptional guest and employee experience. Provide guidance and leadership to hourly and management teams and respond immediately and effectively to guest and employee needs and feedback. Maintain proficiency in job functions of all FOH and BOH positions and provide active back-up support when business needs require. Assist in managing costs, driving sales and growing the business in support of financial goals. Partner with management team to interview, hire, onboard, train, schedule, supervise and develop employees. Monitor, address and document individual hourly employee performance through on-going feedback, positive recognition, formal performance reviews, coaching and, when necessary, disciplinary action up to and including employment termination.

• Perform opening sanitation checklist, pre-shift line check and shift walk-throughs. Balance, pare and maintain security of all cash banks. Prepare for and conduct pre-shift and other employee meetings. Ensure repair and maintenance needs are addressed. Understand and follow the food allergy procedure and special orders/restrictions. Ensure proper food storage, quality and presentation standards, including temperature controls. Monitor and ensure the restaurant and the team's compliance with policies and procedures as well as all legal and regulatory requirements (including but not limited to safety and sanitation regulations and alcohol management). Perform regular and ad hoc inventories of food, beverage and restaurant supplies and track high-cost items; place food, beverage and restaurant supply orders; and accept and inspect deliveries.

Qualifications

• 3 years of experience in a similar role or applicable experience that fits the role
• Proficiency with Microsoft Office
• Strong organizational and communication skills
• Strong ability to multitask
• Comfort working with multiple groups within business