What are the responsibilities and job description for the Clinical Services Coordinator, Intermediate position at Blue Shield of CA?
Your Role
The Clinical Services Coordinator (CSC) will report directly to the Supervisor of Promise Medi-Cal Care Management. This individual will interact telephonically and electronically with members and providers as per established protocol or direction to ensure that members are effectively and efficiently managed through the outreach, engagement, and care management processes. The CSC will directly help members as their health needs require and will support the Promise Case Managers and/or Social Workers in arranging appropriate follow-up appointments, and other services related to the member's care coordination.
Your Knowledge and Experience
- Requires high school diploma or equivalent
- A minimum of 3 years relevant experience
- A minimum of 3 years' combined experience in a clinical practice in the hospital, outpatient, health plan, community health, or care management setting
- Bilingual preferred
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
