What are the responsibilities and job description for the Manager, Technical Engineering position at Blue Shield of CA?
Your Role
The Command Control Center (NOC/BatchOps) team is responsible for monitoring hosted and BSC's externally-hosted systems' events thru incident ticketing, and execution of batch operations to assure successful completion within required timelines . The Manager, IT Service Management will report to the Senior Manager, IT Service Management. In this role you will provide day-to-day supervision for the NOC/BatchOps teams (specifically, Swing and Graveyard Shifts), managing issues by diagnosing and troubleshooting errors, resolving incidents with support from respective L2 and L3 teams to drive problem management, oversee development of solutions that improve business outcomes for NOC/BatchOps. You will also be responsible for developing and maintaining NOC/BatchOps procedures, and continuously improving the team's performance to meet service level agreements (SLAs), reducing triaging times by training staff, implementing best practices and tuning tools like BigPanda, Dynatrace, etc to improve the quality of services.
Your Knowledge and Experience
- Requires advanced knowledge of IT Service Management usually obtained through advanced education combined with experience.
- Requires a bachelors degree or equivalent experience
- Requires at least 7 years prior relevant experience
- Requires at least 1 years of management experience gained as a team leader, supervisor or project/program manager
- Requires at least 2 years of working experience with Observability tools like BigPanda, Dynatrace, Azure monitoring.
- Requires at least 3 years of working experience with ServiceNow ServiceMarketplace, Confluence, Jira and Artifactory.
- Working knowledge of Tidal and other batch processing tools is a plus
Pay Range:
The pay range for this role is: $ 119130.00 to $ 178860.00 for California.
Notes:
Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
Salary : $119,130 - $178,860
