Appeals and Grievances - RN, Consultant

Your Role

The Medicare and Medical Appeals and Grievances  team is responsible for clinically reviewing member appeals and grievances that are the result of either a preservice, post service or claim denial. The Medicare Appeals and Grievances RN Lead  will report to the Appeals and Grievances Manger. In this role you will be leading a team of nurses who will be responsible for performing first level appeal reviews for members utilizing the National Coverage Determination (NCD) guidelines, Local Coverage Determination (LCD) Guidelines, and nationally recognized sources such as MCG, NCCN, and ACOG. Reviews will also be performed for medical necessity and to meet the criteria for the coding billed. You will also be responsible for quality audits, inventory management and reviews of department work process documents. The ideal candidate will  have previous leadership experienced, hold at least a Bachelor’s Degree in Nursing and higher-level certifications are highly desirable.

Your Work

In this role, you will :

• Perform retrospective utilization reviews and first level determination approvals for members using BSC evidenced based guidelines, policies and nationally recognized clinal criteria across lines of business or for a specific line of business such as Medicare and Med-Cal, including dual-eligibility products.
• Conducts clinical review of claims for medical necessity, coding accuracy, medical policy compliance and contract compliance.
• Prepare and present appeal and grievance cases to Medical Director (MD) for medical director oversight and necessity determination and communicate determinations to providers and / or members to in compliance with state, federal and accreditation requirements.
• Lead duties for team including managing day to day activities of the team, inventory management, spot audits and monthly internal quality review audits, motivating the team to achieve the organizational goals, facilitate clinical rounds and conduct team training as appropriate.
• Stays current and complies with state and federal regulations / statutes and company policies that impact the employee's area of responsibility. If required for the position, ensures all certifications and / or licenses are up-to-date and valid prior to expiration date.
• Serve as a subject matter expert to aid in identification of Quality-of-Care concerns, possess comprehensive knowledge of benefits utilized to submit review decisions, and apply clinical judgment when assessing services or determining delays that are clinically appropriate.
• Works collaboratively with business partners, including vendors, to assure performance expectations are being met.
• Clearly communicates, is collaborative, while working effectively and efficiently
• Responsible for inventory management, documentation, training, compliance and identifying areas of process improvement.
• Represent team at cross-functional meetings and be a point of contact for escalations.

Your Knowledge and Experience