What are the responsibilities and job description for the Healthcare Outreach Coordinator position at Blue Shield of California?
Job Description
The Clinical Services Coordinator is a key member of our team at Blue Shield of California. In this role, you will play a vital part in ensuring that members receive effective and efficient care management through outreach, engagement, and coordination processes.
About Your Responsibilities
As a Clinical Services Coordinator, you will be responsible for interacting with members and providers to ensure that their health needs are met. You will also work closely with our team to arrange follow-up appointments and services related to the member's care coordination.
Main Duties
The Clinical Services Coordinator is a key member of our team at Blue Shield of California. In this role, you will play a vital part in ensuring that members receive effective and efficient care management through outreach, engagement, and coordination processes.
About Your Responsibilities
As a Clinical Services Coordinator, you will be responsible for interacting with members and providers to ensure that their health needs are met. You will also work closely with our team to arrange follow-up appointments and services related to the member's care coordination.
Main Duties
- Interact telephonically and electronically with members and providers.
- Work closely with Promise Case Managers and Social Workers to coordinate care.
- Document all patient-specific information in applicable systems.
- Communicate with members to conduct general outreach, health risk assessments, or other program-specific needs.
- Manage centralized program toll-free phone lines and email inbox.
