What are the responsibilities and job description for the IT Help Desk Support Specialist position at Blue Signal?
Job Details
IT Help Desk Support Specialist
A forward-thinking organization in the professional services space is seeking a IT Help Desk Support Specialist to join their growing IT support operations. This role is instrumental in ensuring smooth day-to-day technical operations, assisting with software and hardware support, and acting as a primary escalation point for resolving complex user issues.
You'll join a highly collaborative environment where you ll work across teams and directly support users at all levels, including executive leadership. This is a hybrid role, offering stability, skill development, and long-term growth potential.
This Role Offers:
- Join a people-centric IT team known for delivering exceptional service and technology uptime.
- Hybrid work setup provides the flexibility of both in-office collaboration and remote productivity.
- Work in a fast-paced yet structured environment with ample opportunities to expand your technical skillset.
- Opportunity to work cross-functionally with infrastructure, application development, and IT leadership.
Focus:
- Serve as a Tier 2 support contact for escalated technical issues from the service desk.
- Troubleshoot hardware, software, and application issues across Windows-based systems.
- Support end users with device configuration, system access, and IT onboarding/offboarding.
- Lead minor IT projects related to software deployment and process improvements.
- Collaborate with internal stakeholders to ensure efficient resolution of tickets and system outages.
- Maintain documentation including knowledge base articles and troubleshooting guides.
- Participate in quality assurance testing, incident reviews, and service improvement initiatives.
- Provide mentoring and guidance to junior service desk personnel.
Skill Set:
- 2 years of experience in technical support or help desk roles in mid-to-large enterprise environments.
- Proficiency with Windows 10, Office365, Active Directory, and remote desktop tools.
- Familiarity with IT ticketing systems and service request workflows.
- Knowledge of cloud-based communication tools such as RingCentral or NICE InContact is a plus.
- Exceptional customer service and interpersonal communication skills.
- Analytical problem-solving mindset with the ability to manage competing priorities.
- Associate s degree in Information Technology or related field preferred; equivalent experience considered.
- Professional certifications such as CompTIA Network , HDI, ITIL, or equivalent are advantageous.
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in IT recruiting. Our IT recruiting team has expertise placing qualified candidates in software, cybersecurity, and emerging technology roles nationwide. Learn more at bit.ly/42QQPqi
