West Desk Clerk (FT)

Are you looking for a work environment where diversity and inclusion thrive? Submit your application with Blue Skies today and find out what it truly means to be a part of a team.We are committed to providing our team with the support they need. At Blue Skies of Texas, we offer medical, dental, and vision benefits! Some of our unique benefits we offer are :

• Tuition Reimbursement & Scholarship Programs
• Employee Assistance Program
• Employee Referral Bonus Program
• A generous PTO Program
• Retirement plansWe are seeking a Desk Clerk for our center to ensure that we continue to provide all patients with high quality, efficient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply now!As a Desk Clerk, you will Provide Front Desk services, in cooperation with other front desk staff and Courtesy Officers, ensuring excellence in customer service to Blue Skies of Texas residents and visitors while maintaining strict security guidelines to ensure a safe and enjoyable environment.What you will do in this role :
• Greets residents, guests, and visitors and assists them with questions, directions, purchasing postage, sending documents via facsimile, making copies, and answering requests for information.
• Coordinates requests for assistance directly with the on-duty Courtesy Officer.
• Operates the automated point-of-sale (POS) and postage metering systems and performs the following functions :
• Enters all Village Store purchases into the POS.
• Operates postage metering machine and enters sales into POS.
• Enters all other type sales such as copies and faxes into POS.
• Follows all internal control and operating procedures and policies.
• Ensures efficient flow of internal mail by promptly routing all mail entering the Front Desk to the appropriate department.
• Responds to requests from residents or guestroom visitors regarding maintenance or housekeeping needs, coordinates same with the Maintenance and Environmental Services departments, and enters service requests into the work order system; utilizes good judgment after hours determining if an on-call employee must be contacted.
• Maintains and submits daily desk report of significant events and actions taken on shift, as applicable.
• Answers incoming phone calls using effective customer service skills and forwards calls, as appropriate.QualificationsQualifications :
• Ability to work with only general supervision, exercise mature judgment, and be detail-oriented and able to function in an environment with frequent interruptions requiring multiple tasks being performed simultaneously.
• Must work harmoniously in a team environment and provide excellent customer service to Village residents, visitors, employees, and management. Incumbent must be able to interact in a professional manner at all times with callers, walk-ins, and all customers visiting the facility, as well as maintain confidentiality and high ethical standards.
• Excellent telephone etiquette and customer service skills are musts, as well as the ability to speak, read, write, and follow verbal and written instructions in English.
• Required : High school diploma or equivalent.
• Preferred : At least one year of office, clerical, or secretarial experience. Some college hours or trade school training in business or a related discipline is desirable. Prior military experience is a plus.In 1970, the first of our two campuses opened in San Antonio. Air Force Village I was followed in 1987 by Air Force Village II. For decades, our campuses created a community for officers of the armed forces - a retirement lifestyle rich with camaraderie and the shared common bond. We began by providing support to the widows of those who have served, and that legacy continues. In 2014, we expanded our eligibility to embrace a wider range of retired seniors, including those from civilian careers. With this change, a new name - Blue Skies of Texas - was added, and the campuses were renamed Blue Skies East and Blue Skies West. Continuing to offer modern residences and a range of senior-focused services and amenities, the Air Force Village legacy we cherish carries forward in Blue Skies of Texas.If you find this opportunity compelling, we encourage you to apply. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are actively interviewing so apply today!