What are the responsibilities and job description for the Customer Service Representative position at Blue Sky Bank?
About Blue Sky Bank
For over a century, Blue Sky Bank has stood as a beacon of excellence in the banking industry. Our commitment to fostering a culture where employees thrive has been pivotal in our continuous growth and success. We believe in creating an environment where hard work, positivity, and professionalism are celebrated.
Why Choose Us
- Empowerment and Growth: Join a team that values your skills and offers opportunities for professional advancement within a supportive and collaborative work culture.
- Community Engagement: Contribute to a bank that actively participates in community initiatives, making a meaningful impact beyond banking.
- Innovation and Excellence: Be part of a forward-thinking organization that encourages new ideas and champions innovation in the banking sector.
A Teller I Floater Role
A Teller I Floater is a critical role on the front lines assisting customers with a variety of bank products and services, floating back and forth between various Bank branch locations based on business needs. This position requires knowledge of teller transactions as well as operational functions of the branch. A Teller I Floater promotes business for the bank by providing exceptional customer service, referring and cross-selling appropriate bank products and services.
Main Responsibilities
- Travel to different Bank branch locations based on business needs to perform Teller I job duties and responsibilities.
- Perform Teller duties and organize balances and proofs cash daily to maintain accurate account transactions processed.
- Identify payees and verify signatures and endorsements.
- Maintain bank accounts by ordering checks and debit cards.
- Enter data into appropriate Retail logs.
- Assist customers with Digital Banking related questions.
- Upload required retail documents into appropriate systems.
- Utilize SharePoint as a resource for policies and procedures.
- Greet customers when they walk in the door or arrive at the drive thru and thank them for their business.
- Provide professional and excellent customer service by promptly handling inbound and limited outbound calls for various bank branches.
