Site Manager- Express Car Wash

Site Manager Job Description

Blue Sky Car Wash is hiring a site manager in the northern Columbus, Ohio, area.

Our company goal is efficient and profitable car wash operations, and the site manager supports that by making sure our customers have an exceptional experience that makes us their favorite car wash. This sounds simple but entails many different things, like keeping the customer experience top of mind, making sure all equipment is working, keeping the property looking great, overseeing team member’s work, making sure we’re processing cars efficiently on super busy days, keeping an eye out for safety concerns, dealing with customer issues, promoting/selling monthly plans and more. Benefits include salary commensurate with experience, health care, annual bonus tied to sales, vacation and more.

We’re looking for someone who is:

1. Trustworthy/ethical: This is doing the right thing, even when no one is watching. Always being honest, no matter who you are dealing with.

2. Handy: Able and happy to turn a wrench and troubleshoot issues. See issues, fix the simple ones and call in help when needed for larger ones.

3. A quick study: Able and interested in picking up new skills, whether mechanical or technology-related. Sharp and ready to learn.

4. Personable: Friendly, good with customers, and able to handle difficult situations with ease and a cool head. You must like people. We see several hundred each day.

5. Organized, detailed and a good communicator.

Some other important things:

• This job is an outside job, much of the time. It gets hot in the summer in the car wash tunnel, and cold in the winter. Winter is our busy season.
• This is a working manager position. Sometimes you will be doing the same tasks as the other team members: loading cars, working at the window/register, etc. Other times you will be supervising, completing management tasks or overseeing things at an operational level. It’s a mix.
• This job is typically 45 hours a week and could be more at times. Our busy times are weekends, and this job will require the site manager to work on Saturdays. It will also occasionally include some before or after hours work to assist with repairs and maintenance. Flexibility is key. There will be off-hours emails and texts, and they need to be responded to in a timely manner.

Key responsibilities (others as assigned):

• Operate the car wash efficiently to achieve sales, service and operational excellence.
• Monitor equipment and facility to ensure cleanliness, safety, image, and wash quality meet expectations.
• Maintain and ensure accuracy of the car wash membership database and ensure billing is updated as required.
• Develop and monitor staffing schedule designed to meet customer service needs while managing labor cost. (On rainy days, staffing needs to be adjusted.)
• Maintain and track all necessary inventories; order detergents and other supplies as needed.
• Promote monthly memberships and ensure staff is as well.
• Communicate effectively and professionally with customers, team members, external vendors, etc. Respond timely to requests from managers, team members and customers.
• Report any customer injuries, any customer property or facility damage, or safety issues to management immediately.
• Perform other duties not listed as required.

Technical Expertise Required:

• Have or gain knowledge of car wash operations, equipment and detergents. This is a large part of the job. If you do not have this experience, there will be a learning curve, so be ready to learn.
• Monitor completion of duties of each shift as required to maintain the facility and wash. Coach when tasks not completed.
• Troubleshoot, diagnose, and make needed repairs of equipment/facility, utilizing maintenance staff when needed.
• Take responsibility for correction of unsafe conditions.
• Understand and utilize all electronic and computer systems used in daily operations.
• Understand detergents (performance, ordering, loading, maintenance, safety, etc.) as well as cleaning and changing of water systems filters.

Supervisory responsibilities:
8-12 team members/car wash associates

Qualifications:

Education:
Required: high school diploma or equivalent
Preferred: Some college - Associate’s Degree or Bachelor’s degree or certification from trade school

Experience:
Required: 5 years or more in car wash industry, automotive-related business, customer service role, retail, service industry or related field.

Also required: 2 years or more of leadership/supervisory experience in car wash industry, automotive-related business, customer service role, retail, service industry or related field.

Language Skills:
Ability to read, write, speak, and understand English in a manner that is sufficient for effective communication with groups of managers, clients, customers and the general public.

Physical requirements:

Must be able to stand for long periods of time, climb ladders, bend, kneel, work in tight spaces, lift up to 50 pounds and other similar tasks to repair equipment, load/unload materials, and perform other essential job functions.

Skills and abilities requirements:

• Mechanical/technical skills necessary to complete basic troubleshooting and maintenance of car wash equipment and building maintenance.
• Ability to use own judgment in the analysis of facts and circumstances surrounding problems and transactions and in the determination of actions to be taken within the limits of standard or accepted practice.
• Proficient at technology including computer, smart phone, Microsoft Word, email, and ability and willingness to learn car wash specific applications.
• Proficient with power washer, and various hand tools (both power and manual).

Compensation:

Salary starting at $55,000 annually, with bonus and commission opportunities. Employer sponsored health insurance which covers 50% of insurance costs. 3% company match for IRA plans. Paid uniforms, Cell Phone Stipend, as well as gym membership. Tuition reimbursement or student loan assistance of $1,200/yr available to those who qualify. and of course, free car washes!

Candidates could be required to complete a pre-hire background check, drug screening and driving history review. Applying indicates acceptance of this potential requirement.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Opportunities for advancement
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Holidays
• Monday to Friday

Experience:

• Management: 3 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Columbus, OH 43235 (Required)

Work Location: In person

Salary : $1,200 - $55,000