What are the responsibilities and job description for the Bartender position at Blue Sky Hospitality Solutions?
Job Summary: As a Bartender at a hotel, you will be responsible for preparing and serving alcoholic and non-alcoholic beverages to guests in a professional and efficient manner. You will ensure that all drinks meet the hotel’s standards of quality and service while providing exceptional customer service. You will also be responsible for maintaining a clean, organized bar area, handling cash and payment transactions, and assisting in creating a welcoming and enjoyable atmosphere for guests.
Key Responsibilities:
- Guest Interaction & Service:
- Greet guests warmly and interact with them in a friendly, professional manner.
- Take drink orders from guests, ensuring to listen carefully to preferences and specifications.
- Provide recommendations for beverages based on guest tastes, including cocktails, wines, and non-alcoholic options.
- Ensure that guests feel comfortable and attended to during their visit to the bar.
- Maintain a positive and friendly demeanor at all times to foster a welcoming atmosphere.
- Respond promptly to guest inquiries or requests, ensuring that service is always efficient and courteous.
- Beverage Preparation & Service:
- Prepare and serve alcoholic and non-alcoholic drinks following the hotel's standard recipes and presentation guidelines.
- Mix, garnish, and serve drinks according to customer specifications, creating consistent, high-quality beverages.
- Ensure that drinks are prepared in a timely manner, especially during busy periods.
- Pour and serve wine, beer, cocktails, and soft drinks, handling all drink orders with care and attention to detail.
- Maintain the quality of drinks, checking for taste and consistency before serving to the guest.
- Inventory Management:
- Monitor and maintain stock levels of bar supplies, including alcohol, mixers, garnishes, glassware, and napkins.
- Assist in ordering and restocking liquor, beer, wine, and bar equipment as needed.
- Ensure that all bottles are correctly labeled, stored, and organized, and that inventory is rotated properly to prevent spoilage.
- Keep track of all bar supplies and report any shortages or damages to the bar manager.
- Cash Handling & Payment Processing:
- Process guest payments for drinks and services accurately using the POS (Point of Sale) system.
- Handle cash, credit cards, and other payment methods accurately, ensuring correct change is given.
- Maintain accurate records of sales and transactions, ensuring proper cash handling procedures are followed.
- Handle tips with professionalism and ensure that tip-sharing policies are adhered to.
- Bar Cleanliness & Organization:
- Keep the bar area clean, organized, and well-stocked throughout the shift.
- Clean and sanitize bar equipment, countertops, utensils, and glassware.
- Ensure that the bar is consistently stocked with fresh garnishes, glassware, napkins, and other supplies.
- Wash and sterilize bar glassware, ensuring all glasses are spotless and free from fingerprints or smudges.
- Maintain cleanliness of the surrounding area, including floors, chairs, and tables.
- Compliance with Safety & Legal Regulations:
- Serve alcohol responsibly, following all legal and company guidelines regarding alcohol consumption and responsible drinking.
- Monitor guests for signs of intoxication and refuse service when necessary, following hotel policies.
- Check IDs of guests to ensure legal drinking age is met.
- Adhere to local, state, and federal laws and hotel regulations regarding alcohol service and safety protocols.
- Follow health and safety standards, ensuring the safe handling of alcohol and other beverages.
- Customer Experience & Upselling:
- Engage with guests to enhance their experience and encourage repeat visits.
- Upsell drinks, specials, or additional services (such as appetizers or bar food) to enhance the guest experience and maximize sales.
- Handle guest complaints or concerns with professionalism, working to resolve any issues quickly and to the guest’s satisfaction.
- Create a friendly and lively atmosphere to encourage guests to enjoy their time at the bar.
- Teamwork & Collaboration:
- Work closely with fellow bartenders, servers, and other hotel staff to ensure smooth service.
- Assist in the training of new bartenders or staff members as needed.
- Communicate effectively with the kitchen staff to ensure any special requests or food pairings are handled appropriately.
- Support other team members during busy periods to maintain a high standard of service across the bar and restaurant.
Required Skills & Qualifications:
- Experience: Previous experience as a bartender in a hotel, restaurant, or bar setting is preferred.
- Bartending Skills: Knowledge of drink preparation, mixing techniques, and understanding of classic cocktails.
- Customer Service: Strong interpersonal skills with the ability to engage with guests in a friendly and professional manner.
- Attention to Detail: Ability to remember guest orders, preferences, and provide accurate, timely service.
- Physical Stamina: Ability to stand for long periods and lift heavy objects (up to 30 lbs).
- Multitasking Ability: Ability to handle multiple drink orders at once in a fast-paced environment.
- Math Skills: Basic math skills to handle payment transactions and ensure correct change is provided.
- Problem-Solving Skills: Ability to handle difficult or demanding guests in a calm and professional manner.
Preferred Qualifications:
- Bartender Certification: A bartending certification or completion of a bartending school is a plus.
- Knowledge of Wines and Spirits: Familiarity with wine varieties, cocktails, beer styles, and spirits.
- POS System Experience: Familiarity with point-of-sale systems and cash register use.
- Language Skills: Proficiency in multiple languages may be a plus depending on the hotel’s international clientele.
Work Environment & Physical Demands:
- Work Schedule: Flexible hours, including evenings, weekends, and holidays. Shift work is typical.
- Environment: Fast-paced and high-energy, with a focus on providing high-quality service in a busy setting.
- Physical Demands: Requires standing for long periods, lifting and carrying heavy items, and performing repetitive tasks such as pouring and mixing drinks.
- Noise Level: The bar area can be noisy, especially during peak hours, requiring the ability to stay focused and organized.
Compensation & Benefits:
- Salary: Hourly wage plus tips, with potential for high earnings based on the hotel's clientele and performance.
- Benefits: Health insurance, paid time off, employee discounts, and opportunities for career advancement within the hotel.
- Tips: A significant portion of compensation comes from tips, providing the opportunity for increased earnings.
This position is perfect for someone with a passion for mixology, a flair for customer service, and the ability to work in a dynamic, fast-paced environment. If you enjoy engaging with guests, creating great cocktails, and contributing to a positive bar atmosphere, this is the role for you!
