What are the responsibilities and job description for the Coordinator / Rooms Controller, Marriott Lakeway, Metairie LA position at Blue Sky Hospitality Solutions?
Our Sales / Accounting Coordinators are important to the hotel's success because they are a direct link between the front desk, accounting, and our sales team. As the sales / accounting coordinator you are assisting our incoming reservation calls for groups and meetings, as well as assisting the sales team with contracts, room blocks and communication with the rest of the hotel team to assure our guests and corporate clients receive exactly what we promised! You are also bridging the Accounting and Sales teams by performing essential duties in the accounting department dealing with payments, account auditing, and much more.
Key Role Responsibilities :
Be one of the first points of contact for incoming sales / accounting calls, and respond in a quick, timely, and professional manner to all internal partners and external customers. Endeavor to deliver clear and concise communiqué that is representative of Blue Sky Hospitality via all avenues of communication.
Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
Work diligently to complete assigned tasks and responsibilities (i.e. including but not limited to assisting with or the management of room blocks, select reporting, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO's, billing details, and other integral administrative aspects of the booking or execution of groups and events).
Complete or assist with various aspects of pre-event, main event, and post-event details : Track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group.
Learn and use digital sales systems and conceptual sales processes (i.e. MARSHA, CI / TY, FSPMS, sales call process, etc.) and understand the hotel's sales strategies (i.e. rates, fees, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.
Prepared for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
Endeavor to work in a unified and collaborative way - one that fosters team work - and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team's overall goals.
Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
