What are the responsibilities and job description for the DIRECTOR OF OPERATIONS HAMPTON INN COLCHESTER / BURLINGTON, VT position at Blue Sky Hospitality Solutions?
Job Title : Director of Operations
Company : Hampton Inn Colchester / Burlington, VT
Location : 42 Lower Mountain View Drive, Colchester, VT 05446
About Us :
At the Hampton Inn Colchester / Burlington, VT, we are committed to delivering unparalleled guest experiences while fostering a vibrant and supportive work environment for our team members. Our legacy of luxury and excellence drives our passion for exceptional service, and we are seeking a dynamic and visionary Director of Operations to lead our operations team and ensure our continued success.
Job Description :
We are in search of a highly skilled and results-driven Director of Operations to oversee and elevate the day-to-day functions of our premier hotel property. As a critical member of our leadership team, the Director of Operations will play a pivotal role in enhancing guest satisfaction, operational efficiency, and financial performance across all departments. The ideal candidate will possess strong leadership skills and a strategic mindset with the ability to inspire and guide teams towards achieving excellence.
Responsibilities :
- Lead and inspire all hotel departments, including Front Desk, Housekeeping, Food & Beverage, Maintenance, and Administration, ensuring smooth operations and high-quality guest service.
- Develop and execute innovative operational policies, procedures, and initiatives to enhance guest satisfaction, staff performance, and operational efficiency.
- Regularly assess key performance metrics-such as occupancy rates, revenue per available room (RevPAR), guest satisfaction scores, and operational costs-and proactively address any performance gaps.
- Collaborate closely with department heads to develop and manage annual budgets, capital expenditure plans, and revenue optimization strategies that align with hotel goals.
- Foster a positive work culture by promoting employee engagement, offering comprehensive training, and recognizing outstanding performance across teams.
- Ensure compliance with all Hampton Inn standards, corporate policies, and relevant local regulations to maintain a consistently high level of service.
- Lead, mentor, and develop a diverse team of managers and staff, providing feedback, coaching, and growth opportunities to encourage professional development.
- Build and maintain strong relationships with guests, local partners, vendors, and the community to drive repeat business and enhance the hotel's brand reputation.
- Stay ahead of industry trends, competitive developments, and technological advancements to proactively implement improvements and innovations.
Qualifications :
Benefits :
We are an equal opportunity employer and strongly encourage individuals from diverse backgrounds to apply. Thank you for considering a career with Hampton Inn Colchester / Burlington, VT. Only candidates selected for an interview will be contacted.
