What are the responsibilities and job description for the Front Desk Agent Marriott Lakeway Metairie LA position at Blue Sky Hospitality Solutions?
Experience :
High school diploma or equivalent required, and college degree preferred.
Previous hotel Front Desk and Hilton brand experience is preferred
Marriott FSPMS experience a plus.
JOB ESSENTIALS
Assist guests with arrival and departure from hotel, while providing positive guests experiences.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate in accordance to established guidelines
Collaborate with other hotel departments to provide an exceptional experience to each guest.
Communicate pertinent guest information to designated departments / personnel (i.e., special requests, amenity delivery)
Provide information about the hotel and local area, and offering our full range of upscale hotel amenities and services.
Maintain confidentiality of all guests and hotel information
Exhibit attention to detail in order to ensure security of guest room access.
Document all guest requests, complaints or problems immediately and notify designated department / personnel for resolving the situation.
Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner
Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.
Generate, print and distribute daily and weekly reports
Resolve discrepancies on the room status report with Housekeeping
Maintain complete knowledge at all times of all hotel features / services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.
Ensure work area is clean and clear of debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively
Perform any other job related duties as assigned.
Other
Ability to access and accurately input information using a moderately complex computer system
Able to handle cash and credit transactions.
General knowledge of local area attractions and transportation.
Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to observe and detect signs of emergency situations.
Ability to establish and maintain effective working relationships with associates and guests.
Command of the English language both written and verbal.
Ability to multi-task, and prioritizes with excellent follow up skills and customer service.
Regular attendance in conformance with the standards is essential to the successful performance of this position.
Comply with attendance rules and be available to work on a regular basis. Able to work a flexible schedule, varied shifts, including Weekday, Evenings, weekends and holidays.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Physical Demands
Some lifting may be required. This position may require 75% or more of time on their feet.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Front Desk Agent Marriott Lakeway Metairie LA?
Sign up to receive alerts about other jobs on the Front Desk Agent Marriott Lakeway Metairie LA career path by checking the boxes next to the positions that interest you.
Not the job you're looking for? Here are some other Front Desk Agent Marriott Lakeway Metairie LA jobs in the Metairie, LA area that may be a better fit.
We don't have any other Front Desk Agent Marriott Lakeway Metairie LA jobs in the Metairie, LA area right now.
