General Manager- Embassy Suites Baton Rouge, LA

Job Title: General Manager
Location: Embassy Suites Baton Rouge, Louisiana

Job Summary:
We are seeking a dynamic and experienced General Manager (GM) for the Embassy Suites Baton Rouge, Louisiana. As the GM, you will lead and inspire a team, ensuring the hotel operates at its highest level of excellence, delivering top-notch guest satisfaction, driving financial success, and maintaining brand standards. This position offers a unique opportunity to shape the guest experience, oversee a diverse team, and contribute to the hotel’s long-term success. The ideal candidate will have exceptional leadership skills, a deep understanding of hotel operations, and a passion for delivering an outstanding experience to both guests and associates.

Key Responsibilities:

Leadership & Team Development:

• Oversee all hotel operations including front office, housekeeping, food & beverage, sales, and maintenance.
• Foster a guest-first culture, ensuring the highest levels of service and satisfaction.
• Recruit, train, and mentor a high-performing team, promoting a collaborative, motivated environment.
• Drive performance through effective leadership, clear communication, and performance management.
• Build a culture of accountability, creativity, and innovation across all departments.

Financial Management:

• Develop and manage the hotel’s financial performance, including budgeting, revenue forecasting, and capital expenditure planning.
• Monitor profit and loss reports, ensuring profitability and cost control through effective decision-making.
• Implement revenue management strategies to maximize room rates, occupancy, and overall profitability.
• Optimize operational efficiency while maintaining a balance of cost-effective solutions and exceptional service quality.

Guest Experience & Brand Excellence:

• Ensure consistent adherence to Embassy Suites brand standards while elevating guest experiences.
• Lead efforts to improve guest satisfaction scores, ensuring a memorable experience for every visitor.
• Actively engage with guests to gather feedback and make real-time improvements.
• Lead initiatives for guest loyalty programs and personalized guest recognition strategies.

Sales & Marketing:

• Collaborate with the sales and marketing teams to develop and execute strategies for growing market share, increasing occupancy, and expanding revenue across all segments (business, leisure, group, etc.).
• Represent the hotel in the local community, establishing strong relationships with key partners, businesses, and stakeholders.
• Leverage community relationships and marketing tactics to enhance the hotel's visibility and reputation.

Operational Excellence:

• Ensure smooth coordination of hotel operations for maximum efficiency and guest satisfaction.
• Ensure compliance with health and safety standards, environmental sustainability initiatives, and local regulations.
• Identify opportunities to streamline processes, improve productivity, and reduce costs without compromising service quality.

Community Engagement & Public Relations:

• Build and maintain strong relationships within the Baton Rouge community, positioning the hotel as a preferred destination for locals and visitors alike.
• Participate in local events, organizations, and community activities to increase the hotel’s presence and reputation.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field, or equivalent experience.
• Minimum of 7-10 years of progressive hotel management experience, with at least 5 years in a senior leadership role at a full-service, luxury, or boutique hotel.
• Demonstrated success in managing hotel operations, improving guest satisfaction, and driving financial results.
• Strong understanding of financial management, budgeting, and revenue forecasting.
• Exceptional leadership, communication, and interpersonal skills.
• Experience in the Baton Rouge area or similar market preferred.
• Ability to manage multiple priorities, work under pressure, and adapt to a fast-paced environment.

Why Join Us?

• Competitive Salary & Bonus Potential: Your hard work and results are rewarded.
• Comprehensive Benefits Package: Includes health, dental, and vision insurance to keep you and your family healthy.
• 401(k) Plan: Save for your future with company matching.
• Paid Time Off & Hotel Discounts: Enjoy a great work-life balance and special perks on stays at Embassy Suites properties.
• Career Growth Opportunities: The Embassy Suites brand offers fantastic opportunities for advancement in a growing, dynamic company.

If you're a seasoned leader with a passion for hospitality and a proven track record of success, we'd love to meet you! Apply today to be part of a premier hotel brand in Baton Rouge.