What are the responsibilities and job description for the Housekeeping Manager-Hampton Inn Colchester / Burlington, VT position at Blue Sky Hospitality Solutions?
Hotel: Hampton Inn Colchester / Burlington, VT
Location: 42 Lower Mountain View Drive, Colchester, VT 05446
Job Position: Housekeeping Manager
Join the team at Hampton Inn Colchester / Burlington, where exceptional service and a commitment to excellence are at the heart of everything we do. We’re looking for a Housekeeping Manager to oversee the daily operations of the housekeeping department, ensuring the highest cleanliness and maintenance standards while fostering a collaborative, team-oriented environment.
Key Responsibilities:
- Operational Excellence: Plan, organize, and monitor staff workload to ensure all guest rooms and public spaces meet cleanliness and maintenance standards through regular visual and written inspections.
- Inventory & Par Levels: Maintain hotel inventory levels by conducting regular checks of guest supplies, linens, and small equipment.
- Customer Relations: Effectively handle both internal and external customer needs, utilizing patience and diplomacy to resolve complaints and conflicts.
- Team Leadership: Supervise, train, and develop housekeeping staff. Ensure open communication, performance appraisals, and discipline when necessary.
- Safety & Compliance: Ensure adherence to safety, OSHA, and legal requirements. Act as Manager on Duty and remain calm and effective during emergency situations.
- Collaboration: Coordinate closely with other hotel departments to improve communication and enhance guest satisfaction.
- Quality Standards: Monitor the implementation of company and brand programs, ensuring compliance with housekeeping quality standards.
- Guest Satisfaction: Track guest satisfaction surveys, monitor feedback, and take action to resolve any issues, ensuring a memorable guest experience.
Qualifications:
- Proven supervisory experience in luxury housekeeping operations.
- Strong knowledge of hotel operations, safety regulations, and hospitality law.
- Ability to manage high-stress situations and make sound decisions based on experience and judgment.
- Excellent communication skills, both written and verbal.
- Ability to work flexible shifts, including weekends.
- Previous experience in training and developing a team.
Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Apply Today and become part of the Hampton Inn Colchester / Burlington team!
