What are the responsibilities and job description for the Part-Time Night Auditor & Front Desk Agent position at Blue Sky Hospitality Solutions?
Night Auditor/Front Desk Agent (Part-Time) - Hampton Inn Waterbury
The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communication and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.
What will I be doing?
- Audit, post, and balance daily cashiers
- Ensure the credit card system reconciles with the daily transaction lists
- Be available to work a flexible schedule, including weekends, holidays, and overnight hours. (Mostly Fridays and Saturdays 11pm-7am)
- Handle guest complaints, ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling, and credit policies/procedures.
- Generate, print, and distribute daily reports to designated departments/personnel.
- Other duties as assigned.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for a demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Confident
- Productivity
- Dependability
- Reliability
- Customer Focus
- Adaptability
- Team Player
- Decision Maker
- Positive Attitude
- Hotel Front Desk Experience (MUST)
- Experience with PEP (PREFERRED)
