What are the responsibilities and job description for the Security Officer-Warwick Rittenhouse Square, a Marriott Bonvoy Hotel, PA position at Blue Sky Hospitality Solutions?
A Safety & Security Guard is responsible for providing protection for hotel guests employees and property. They are also responsible for providing guests with a sense of comfort and well being by maintaining a level of visibility.
RESPONSIBILITIES:
- Approach all encounters with guests and employees in a friendly service oriented manner.
- Maintain regular attendance in compliance with Blue Sky Hospitality Solutions standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
- Comply at all times with Blue Sky Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Answer phone and dispatch in a timely manner in addition to demonstrating proper two-way radio etiquette at all times when communicating with other Associates; maintain radio contact with the Front Desk/Night Auditor at all times.
- Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
- Maintain and review daily activity log.
- Maintain confidentiality with respect to guest and Associate incidents.
- Open secured areas for authorized personnel; checks ID of visitors/Associates as necessary.
- Maintain an awareness of legal limitations of position (i.e. local ordinances state ordinances etc.).
- Assist guests to their rooms or help guests enter their rooms.
- Investigates room thefts auto accidents/thefts and assault complaints for guests (not for Associates); serves as the first responder partnering with Department Head/Hotel leadership to write the incident report.
- Assist outside agencies as necessary.
- Provide escort.
- Assist with intoxicated guests.
- Be knowledgeable about hotel and guestroom locking systems.
- Respond to security alarms and monitor TV cameras (CCTV) (if applicable).
- Challenge suspicious persons.
- Conduct rounds checking for safety hazards checking lights and door locks and picking up items left on the property.
- In partnership with Department Head/Hotel leadership completes Incident/Accident Reports in a clear and concise manner.
- Receive deliveries; deliver requested items to guest rooms as needed.
- Handle items for “Lost and Found” according to the standards.
- Works special functions attends meetings and/or performs other duties as required.
QUALIFICATIONS:
- High School diploma or equivalent and/or experience in a hotel or a related field preferred
- CPR First Aid and Heimlich maneuver Certified (Preferred)
- Ability to work all shifts as needed
