Server

Job Summary: As a Server in a hotel restaurant, you will be responsible for delivering excellent customer service by taking orders, serving food and beverages, and ensuring that guests have an enjoyable dining experience. You will work closely with kitchen and bar staff to ensure smooth operations and uphold the high standards of service that the hotel restaurant is known for.

Key Responsibilities:

1. Guest Interaction:
   • Greet guests warmly and escort them to their table.
   • Provide menus and explain any specials or promotions.
   • Make recommendations based on guest preferences and dietary restrictions.
   • Take orders for food and drinks in a clear and precise manner.
   • Answer guest inquiries about the menu, ingredients, and preparation methods.
   • Provide personalized service to create an exceptional dining experience.
   • Ensure guest satisfaction by checking in periodically throughout their meal.
   • Address and resolve any guest complaints or concerns in a professional manner.
2. Order Processing & Coordination:
   • Accurately enter food and beverage orders into the POS system.
   • Coordinate with the kitchen and bar staff to ensure timely and accurate food preparation.
   • Double-check orders for accuracy before serving.
   • Serve food and drinks to tables in an efficient and courteous manner.
   • Refill water glasses, beverages, and condiments as needed.
   • Ensure that tables are properly set with the appropriate silverware, glasses, and napkins.
3. Food Safety & Hygiene:
   • Follow food safety guidelines when handling and serving food and beverages.
   • Maintain cleanliness and organization of the dining area and workstations.
   • Ensure that plates, utensils, and glassware are clean and presentable.
   • Adhere to the restaurant’s hygiene policies, including regular hand washing and sanitizing of surfaces.
4. Up-selling & Sales:
   • Upsell menu items, beverages, and desserts to enhance guest experience and increase sales.
   • Suggest wine pairings or specialty cocktails to complement meals.
   • Promote any special offers, events, or seasonal dishes.
5. Teamwork & Communication:
   • Work closely with other servers, kitchen staff, and management to ensure smooth service operations.
   • Communicate with team members to handle guest requests or special needs promptly.
   • Participate in pre-shift meetings and training sessions to stay updated on menu changes and procedures.
6. Payment Handling & Cashiering:
   • Present the bill to guests and handle payment transactions accurately.
   • Process payments via cash, credit cards, or digital payment methods.
   • Ensure correct change is given to guests and offer receipts as needed.
7. General Responsibilities:
   • Maintain a positive attitude and work efficiently in a fast-paced environment.
   • Ensure that the dining area is clean and free from any debris.
   • Assist in setting up and breaking down dining room setups, including chairs, tables, and décor.
   • Assist in restocking supplies and organizing workstations as necessary.

Required Skills & Qualifications:

• Experience: Previous experience as a server, food runner, or in customer service is preferred but not always required.
• Customer Service Skills: Strong interpersonal skills and a positive, friendly attitude.
• Communication Skills: Ability to communicate clearly and effectively with guests and team members.
• Physical Stamina: Ability to stand and walk for long periods of time, and carry heavy trays.
• Attention to Detail: Ability to handle multiple tasks at once and ensure accuracy in orders and service.
• Basic Math Skills: Able to calculate totals, process payments, and handle cash.
• Teamwork: Works well with others and fosters a collaborative environment.

Preferred Qualifications:

• Knowledge of Wine & Pairings: Familiarity with wine selection and food pairings is a plus.
• POS System Experience: Familiarity with point-of-sale systems.
• Language Skills: Proficiency in multiple languages may be a plus, depending on the hotel’s clientele.

Work Environment & Physical Demands:

• Work Schedule: Flexible hours, including evenings, weekends, and holidays.
• Environment: Fast-paced, high-energy environment. Must be able to handle stress and remain professional at all times.
• Physical Demands: Must be able to lift heavy trays, stand for long periods, and navigate through the dining area swiftly.

Compensation & Benefits:

• Salary: Hourly wage plus tips, which can significantly increase earnings based on performance.
• Benefits: Health insurance, paid time off, employee discounts, and opportunities for advancement within the hotel.

This position is ideal for someone who is enthusiastic, enjoys working with people, and thrives in a team-oriented, customer-focused environment.