Technician I (Contract)

Job Title: Technician I (Contract) 

Location: Pleasanton, CA (100% On-Site/Local Candidates only)

Rate: $32 - $35/hr 

Duration: 1 Year (Contract with Potential for Permanent) 

Employment Type: W2 (must be authorized to work in the US; no sponsorships, no C2C)

Job Description

Join our client’s Cardiomems group as a Technician I in an onsite call center environment. This position requires 100% onsite, Monday through Friday. The role involves providing technical support to patients, addressing potential issues or questions, and delivering excellent customer service in a high-volume setting. Candidates with strong attention to detail, patience, and multitasking abilities under pressure are highly encouraged to apply.

Key Responsibilities

• Call Center & Customer Support: Handle inbound calls, providing technical assistance and empathetic customer service to patients using client’s Cardiomems products.
• Technical Troubleshooting: Identify and resolve product-related issues; escalate complex cases as needed.
• Documentation: Record interactions, solutions, and follow-up actions accurately in relevant systems.
• Collaboration: Work closely with internal teams to convey product feedback and refine support processes.
• Patient Guidance: Offer clear instructions and support to users with varying levels of technical proficiency.

Qualifications

• Education:
  • Bachelor’s degree preferred, OR
  • Associate’s degree with 3–5 years of relevant experience.
• Experience:
  • 1–2 years of operational support, sales, or technical support experience (with a Bachelor’s), OR
  • 3–5 years of similar experience (with an Associate’s).
  • Medical or healthcare background is advantageous but not mandatory.
• Skills & Competencies:
  • Strong attention to detail and ability to remain patient in high-pressure situations.
  • Comfortable handling a high volume of calls; excellent multitasking and listening skills.
  • Technical aptitude for product troubleshooting and computer-based documentation.
  • Effective communicator with a customer-focused mindset.

Additional Information

• This is a one-year contract with potential for a permanent position based on performance and organizational needs.
• Must be available onsite Monday–Friday; no remote or hybrid options.
• Local candidates only
• Comprehensive training will be offered to ensure success in the role.

Tags: Technician, Cardiomems, Call Center, Technical Support, Troubleshooting, Onsite, Customer Service, Healthcare, Fast-Paced Environment, Multitasking, Detail-Oriented, Patient Interaction, Contract to Permanent, W2, Bachelor’s Preferred, Operational Support, No Sponsorship

Salary : $32 - $35