What are the responsibilities and job description for the Regional Director of Operations position at Blue Stone Therapy?
Description
Blue Stone Therapy is certified as a Great Place to Work!
Blue Stone Therapy was founded in 2009 and provides contract physical therapy, occupational therapy, and speech-language pathology to communities in Iowa, Minnesota, Missouri, Nebraska, North Dakota, and South Dakota. Our focus is to deliver optimal, individualized rehabilitation by highly skilled professional therapists while developing long-term partnerships between our staff and the communities they serve.
We are seeking a highly motivated and experienced Regional Director of Operations to join our team in Southern Iowa! The Regional Director of Operations is responsible for executing short and long-term financial and operating objectives across multiple facilities within their region. This includes owning the client relationship, financial metrics, and team member success.
Essential Key Job Responsibilities
Education and Experience:
Blue Stone Therapy is certified as a Great Place to Work!
Blue Stone Therapy was founded in 2009 and provides contract physical therapy, occupational therapy, and speech-language pathology to communities in Iowa, Minnesota, Missouri, Nebraska, North Dakota, and South Dakota. Our focus is to deliver optimal, individualized rehabilitation by highly skilled professional therapists while developing long-term partnerships between our staff and the communities they serve.
We are seeking a highly motivated and experienced Regional Director of Operations to join our team in Southern Iowa! The Regional Director of Operations is responsible for executing short and long-term financial and operating objectives across multiple facilities within their region. This includes owning the client relationship, financial metrics, and team member success.
Essential Key Job Responsibilities
- Responsible for the onboarding, accountability, and development of employees through strong leadership, effective management skills, and adherence to the Blue Stone purpose, core values, policies, and procedures.
- Complete facility site visits every four to six (4-6) weeks or as required to present statistical reports, promote compliance, customer service, education and training, support marketing efforts, and to evaluate facility benchmarks.
- Ongoing analysis of Key Performance Indicators (KPIs), revenue forecasts, and facility expenses.
- Effective collaboration with Recruiter and Rehab Director for recruiting purposes. Manage staffing patterns and ensure each rehab department is staffed adequately for patient and customer service needs.
- Work in conjunction with the Clinical Services team to ensure compliance, quality measure, and success metrics are achieved.
- Accountable for the overall regional performance including the assessment and enhancement of workflow, resolution of complaints, and ensuring team member engagement to improve the overall patient/client experience.
- Maintains expertise in clinical knowledge, practices, and standards to coach and mentor Rehab Directors and clinical staff to drive clinical excellence and outcomes.
- Establishes strong partnership with clients, serving as a valuable collaborator in optimizing overall success. Provides strategic direction to the client on new services, projects, and recommendations to achieve desired outcomes and joint business objectives.
- Represents Blue Stone Therapy in community activities, marketing events, seminars, and conventions.
- Other duties as assigned.
Education and Experience:
- Successful completion of an accredited Physical Therapy or Occupational Therapy program.
- Minimum of five (5) years of experience in a multi-facility skilled therapy services leadership role.
- Minimum of five (5) years of hands-on clinical experience in a therapy services role.
- Intermediate or stronger skill level with technology and software to include Microsoft and database systems.
- Strong communication, leadership, and collaboration skills.
- Proven ability to exercise professional judgment with initiative in analyzing and executing multi-faceted problem solving.
- Experience with NetHealth preferred.
- Current valid Physical Therapist or Occupational Therapist license to practice in appropriate state.
