What are the responsibilities and job description for the Software Support Specialist position at Blue Tent Marketing Llc?
About Inhabit
Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com.
About Bluetent
Bluetent got its start in the heart of the Rocky Mountains. Our vision is to be the premier digital agency in the vacation rental industry by driving quality conversions and creating digital experiences that inspire and motivate travel. Our mission is to create value and deliver measurable results to our clients through innovation and quality in the digital space. We focus on sustainable growth driven by the success of our clients, the strength of our team and a culture that encourages excellence in both our professional and personal lives.
Job Description
The Software Support Specialist is responsible for helping support clients and our internal teams with issues or questions about our software products at Bluetent. The Software Support Specialist will be working with clients once their onboarding onto the product(s) is complete. Tasks include troubleshooting availability and pricing issues, validation errors, as well as tax, fee and amenity mapping. Consulting with clients on optimizing their listings and how to best utilize the platform will be a big part of this role.
What Youll Do (Functions & Responsibilities)
- Manage the Boost/Hub support queue and respond to clients questions and needs in a timely manner.
- Record product defects and deliver to the appropriate product management team for further escalation.
- Monitor applicable Jira tickets and respond to clients when issues have been resolved internally.
- Ability to handle multiple cases involving many different case scenarios all while keeping the customer aware of the status of their specific issue.
- Troubleshoot errors, implement, or recommend solutions.
- Train clients on the software platforms.
- Become a subject matter expert in Bluetent products.
- Educate clients on other Bluetent services.
- Other tasks assigned by manager.
What Were Looking For (Minimum qualifications)
- Ability to juggle competing priorities and meet deadlines.
- Demonstrate organizational skills.
- Ability to communicate complex issues in a clear way.
- Saas experience is a plus.
- A customer service mindset while demonstrating technical aptitude.
- Excellent communication skills, both verbal and written.
- Demonstrate problem solving and critical thinking skills.
- Able to work with a team, as well as independently.
- Experience or interest in the vacation rental industry is a plus.
- Experience or interest in reading xml data is a plus.
- Experience with the following software is a plus: O365, WordPress, Salesforce.
Education Requirements
- Bachelor's degree in applicable discipline
Type
- Full-time, Salaried position.
Location
- Tampa, FL (Hybrid)
Benefits Include
- Competitive Pay
- Health Insurance: Medical, Dental, Vision and Prescription Plans
- Health Savings Accounts
- Flexible Spending Account
- Dependent Flexible Spending Account
- Critical Illness
- Accident
- 401k Plan with discretionary company match
- Short- and Long-Term Disability
- Company Paid $25,000.00 life insurance
- Supplemental Life and AD&D Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Vacation
- Paid Volunteer Time
- Inhabit Employee Discount Programs
Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.
Salary : $25,000