What are the responsibilities and job description for the Customer Service Representative position at Blue Truck Logistics?
About Blue Truck
Blue Truck is a national furniture logistics company that’s reshaping how customers experience delivery — especially when it comes to big, important purchases like sofas, beds, and dining tables. We specialize in white-glove, in-home delivery for some of the fastest-growing furniture brands in the country, combining smart logistics with a seamless delivery experience and high quality support.
Founded by a team with backgrounds at Uber and other high-growth startups, we’re using technology to bring the furniture supply chain into the modern world. Our focus is simple: let furniture brands shine at what they do best — designing and selling amazing products — while we handle the heavy lifting of delivering them to customers’ homes safely, quickly, and professionally.
Blue Truck is growing fast. (Really fast.) We've built a coast-to-coast network and earned a reputation for service that stands out in an industry that doesn’t always get it right. For people who are ambitious, solution-oriented, and excited to be part of a company that's still early in its journey, this is a rare ground-floor opportunity. High performers here aren’t just employees — they’re builders helping shape the future of the company (and their own careers along with it).
What You’ll Do
You’ll play a critical role in our day-to-day success. You’ll be on the front lines working directly with our customers and partners, ensuring smooth deliveries and top-tier service. Responsibilities include:
- Answer inbound phone calls, text messages, and emails from customers about their deliveries.
- Confirm delivery dates and provide real-time updates on delivery crew ETAs.
- Troubleshoot problems on the spot using our internal systems and tools.
- Communicate with customers, shippers, and our internal ops team to keep everyone on the same page.
- Help with general office tasks like welcoming visitors, keeping supplies stocked, and keeping the workspace organized.
What we’re looking for:
- Tech-Savvy: Comfortable with computers and common office software (Google Workspace), and able to touch type
- Problem Solver: Curious and resourceful, with a strong desire to dive into challenges and find solutions
- Quick Learner: Able to pick up new tools quickly (e.g., Airtable, Front, internal logistics systems)
- Strong Communicator: Clear and confident on the phone, with excellent written communication skills
- Professional & Reliable: Poised under pressure, highly organized, and dependable.
This is a full time, in office position in Norcross, GA. Schedule is:
- Mon: 8a-4:30p
- Tue-Fri: 9a-5:30p
- The occasional Saturday may be required and hours may adjust occasionally based on the needs of the business
