What are the responsibilities and job description for the Client Intake Specialist position at Blue Water Homecare?
Description:
The Client Intake Specialist will answer phones for the agency, communicate agency services to prospective clients/family members, transfer clients to other parties as necessary to assist in customer satisfaction.
Requirements:REQUIRED SKILLS/ABILITIES
-
Excellent verbal and written communication skills
-
Excellent interpersonal and customer service skills.
-
Excellent organizational skills and attention to detail.
-
Excellent time management skills with a proven ability to meet deadlines.
-
Ability to function well in a high-paced and at times stressful environment.
-
Proficient with Microsoft Office Suite or related software and related business communication tools.
-
Ability to deal with the public in a pleasant, courteous, and calm manner in all circumstances.
- Must possess a positive attitude and ability to deliver excellent customer service.
EDUCATION AND EXPERIENCE
-
High School Diploma.
-
1 year experience in office administration.
- Excellent customer service and people management skills.
ESSENTIAL JOB FUNCTIONS:
-
Acquire and maintain a detailed knowledge of the company’s policies, principles, and strategies, and keep up-to-date with relevant developments.
-
Answer incoming calls and communicate agency services to prospective clients/family members.
-
Gather client intake information for Marketing/Admissions team.
-
Schedule Clinical Liaison admission appointments.
-
Manage referral spreadsheet.
-
Make calls to clients for emergency preparedness, holiday care, etc.
-
Maintain daily stand up log.
- Performs other duties as required and assigned.
