What are the responsibilities and job description for the Front Desk Supervisor position at Blue Water Hospitality Group, LLC?
Be the shining light that sets our guests’ experience on the right foot from arrival. These exceptional guest service supervisor providers assist guests through the reservation and check-in process, providing exceptional service, a friendly demeanor, and an attitude of helpfulness throughout the process. These spotlight individuals offer support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role!
WHO WE ARE LOOKING FOR
- Excellent oral and written communication skills
- Friendly and respectful phone manner
- Basic computer knowledge
- Customer-focused and the ability to perform job duties in a fast-paced environment
- Strong attention to detail
- Proven superior customer service experience
WHAT YOU WILL WORK ON
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ensure that each guest receives outstanding guest service by providing a guest-friendly environment, which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of guest service.
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Take messages and redirect calls to appropriate offices
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Please provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Operate office equipment, such as scanners, printers, etc
- Please liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees
- Operate computer reservation system
- Maintain updated records of bookings and payments
- Perform clerical tasks as needed (sorting mail, filing, etc.
- Provide local information on restaurants, unique sites, activities, etc.
- Effectively operate POS system to correctly assign payments for tickets and merchandise, including accepting payments and providing accurate change..
- Performs other duties as assigned
- Provides regular and reliable attendance
WHAT YOU BRING
- High school diploma or GED Equivalent
- Previous retail experience
- Previous experience in customer service and/or hospitality industry preferred
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment, and multi-line telephone; and reach with hands and arms and requires the ability to lift office products and supplies to 20 pounds occasionally.
The hospitality environment is fast-paced, and at times, you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as expected with your normal job duties.
Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.
Blue Water Development Corporation is committed to the principles of equal employment opportunity and is committed to making employment decisions based on merit. We are committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.
