Guest Service Manager

Blue Water Hospitality is a growing organization that is always looking for enthusiastic team members to join its journey!

Since its establishment in 2002, Blue Water has rapidly become a leader in the hospitality industry. We invest, develop, and manage RV resorts, campgrounds, hotels, and attractions. We have a range of accommodations, from cozy campsites to water parks to lavish hotel suites, and we pride ourselves on creating exceptional guest experiences.

If you share our passion for providing memorable guest experiences, we invite you to “Dive into Blue Water” and join our growing team!

INTRODUCTION TO ROLE
The Guest Services Manager ensures that all guests receive prompt and attentive service with keen attention to detail. They will motivate their team to ensure guest satisfaction through participation and encouragement.

WHO WE ARE LOOKING FOR

• Outstanding management, organization, communication, and leadership skills.
• Experience in providing exceptional Guest Service to the highest standards.
• Ability to successfully coordinate staff in a high volume, time-sensitive environment.
• Highly organized and detail-oriented.
• Thorough knowledge of department processes.
• Computer and system savvy

WHAT YOU WILL WORK ON
Reasonable accommodations may enable individuals with disabilities to perform essential functions.

• Support local sales and marketing programs and initiatives.
• Work closely with the General Manager and Revenue Manager to ensure inventory is optimized for bookings. Run reports regularly to analyze site revenue and provide solutions and direction on areas of concern.
• Acts as manager on duty in the absence of the General Manager, which requires overall operational management and support, running daily meetings and information sharing, and providing daily reporting and analysis for regional team structure.
• Provides directions to efficiently offer guest services such as check-in, check-out, re-booking, and other guest service needs.
• Respond to all guest’s requests, problems, complaints, and/or accidents presented at the front desk in an attentive, courteous, and efficient manner.
• Follow up to ensure guest satisfaction.
• Attend daily and monthly department and planning meetings.
• Maintain a professional working relationship and promote open lines of communication with managers, staff, and other departments.
• Acts as liaison for group sales site planning and assignment with sales and reservations teams.
• Work closely with accounting on follow-up items, i.e., returned checks, rejected credit cards, account discrepancies, etc.
• Operate all aspects of the guest services computer system, including software maintenance, report generation and analysis, and simple programming.
• Leads daily, weekly, and monthly site assignment needs.
• Ensure that associates are always attentive, friendly, helpful, and courteous to all guests, managers, and other associates.
• Performs other duties as assigned.
• Provides regular and reliable attendance.

WHO YOU WILL WORK WITH
The Guest Service Manager reports to the General Manager and works closely with the Assistant General Manager and the Guest Services team.

WHAT YOU BRING

• Associate or bachelor's degree in hospitality management, Tourism, or other related fields.
• Minimum five years of experience working in guest services; at least one (1) year in a supervisory role.

PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, use hands to finger, handle, or feel, use office equipment, including, but not limited to, a computer keyboard, calculator, general office equipment, and multi-line telephone, and reach with hands and arms. The employee occasionally requires the ability to lift office products and supplies to 20 pounds.

The hospitality environment is fast-paced, and at times, you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We need each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same enthusiasm and dedication as you would with your regular job duties.



Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.

Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal. State and local laws provide for equal employment opportunities and all laws related to terms and conditions of employment.