Job Description
Job Description
INTRODUCTION TO ROLE (Hybrid role)
This full-time hybrid role involves being responsible for the front desk and housekeeping.
- Responsible for performing various cleaning activities such as sweeping, mopping, dusting, and polishing. Ensuring all common areas, and bathrooms are cared for and inspected according to resort standards.
- Responsible for front desk / guest services, taking reservations, and assisting guests with questions or concerns.
Benefits eligible : Medical, Vision, Dental, 401K, and Property discounts
WHO WE ARE LOOKING FOR
Strong verbal and interpersonal skillsWork well independently and as part of a teamStrong attention to detailAble to work a diverse schedule, including weekends, holidays, and evening hours.Interest in providing exceptional guest serviceMust be enthusiastic, upbeat, and energeticWHAT YOU WILL WORK ON
Reasonable accommodation may enable individuals with disabilities to perform essential functions.
Housekeeping :
Cleaning guest areas, cottage rentals, as well as communal areas and bathhousesThis includes dusting, polishing, linen changes, bathroom cleaning and sanitation, kitchen fixture and appliance cleaning, trash removal, vacuuming, or floor cleaning.
Ensuring rooms and rentals exceed standards and are in working order before guest arrival.Provides laundry support as appropriate, including washing, drying, folding, and sorting laundry at the property.Making BedsProviding onsite guest support, queries, or requests through a high-quality customer service approach.Works cohesively with guest service, housekeeping, groundskeeping, and other departments to exceed guest expectations and achieve company and departmental goals.Adhere strictly to rules regarding health and safety and be aware of company-related practices.Ensure the property is clean, orderly, well-manicured, and guest-ready.Front Desk :
Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out from their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns.Use the Blue Water Way to provide impactful guest interaction, from phone handling to face-to-face guest interactions.Support the concierge department through helpfulness and supportive guest relations, including directing guests, answering questions, or assisting in planning to support their stay at the property.Follow the daily procedure for opening and closing the guest service center, including ensuring a clean and orderly guest service center and environment.Follow proper cash handling procedures, including collecting monies, room / site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest's signature, writing information on the daily room charge ledger, and handing the ledger to the Front Desk and dropping cash at the close of shift.Ensure the property is clean and orderly and guests are always ready.Performs other duties as assigned.Provides regular and reliable attendance.WHO YOU WILL WORK WITH
The Housekeeper / Front Desk will report to the General Manager and Housekeeping Supervisor and work in a team environment.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl.The employee is frequently required to climb or balance.The employee is occasionally required to talk or listen. The employee must frequently lift and / or move up to 25 pounds and occasionally lift and / or move up to 50 pounds.Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.WHAT YOU BRING
High School Diploma or GED EquivalentMinimum 18 years of age or olderAt least 1 year of hospitality experience in housekeepingMust work well under the pressure and in high-stress situations1-2 years of the front desk, reservations, or customer service-oriented rolePHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl.The employee is frequently required to climb or balance.The employee is occasionally required to talk or listen. The employee must frequently lift and / or move up to twenty-five pounds and occasionally lift and / or move up to fifty pounds.Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.The hospitality environment is fast-paced, and at times you may be required to cover or assist with tasks / job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as expected with your normal job duties.
Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.
Blue Water Development Corporation is committed to the principles of equal employment opportunity and is committed to making employment decisions based on merit. We are committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.
