What are the responsibilities and job description for the Housekeeping Manager position at Blue Water Hospitality Group, LLC?
INTRODUCTION OF ROLE
The Housekeeping Manager is responsible for supervising the work activities of cleaning personnel to ensure clean, orderly, and attractive rooms and suites at resorts. Assign duties, inspect work, investigate complaints regarding housekeeping service and equipment and take corrective action. May purchase housekeeping supplies and equipment, take periodic inventories, screen applicants, train new employees, and recommend dismissals.
WHO YOU WORK ON
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Responsibilities:
- Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness
- Investigates complaints regarding housekeeping service and equipment and takes corrective action
- Obtains a list of rooms to be cleaned immediately and a list of prospective check-outs or discharges to prepare work assignments
- Coordinates work activities among departments
- Conducts orientation training and in-service training to explain policies, and work procedures and to demonstrate the use and maintenance of equipment
- Performs cleaning duties in cases of emergency or staff shortage
- Examines building to determine the need for repairs or replacement of furniture or equipment, and makes recommendations to management
- Issues supplies and equipment to workers
- Makes recommendations to improve service and ensure more efficient operation
- Maintain lost and found control point
- Oversee safe use of cleaning equipment and supplies
- Ensure the property is clean, orderly, well-manicured, and always guest-ready.
- Performs other duties as assigned
- Provides regular and reliable attendance
Success Factors:
- Thorough knowledge of housekeeping procedures, cleaning materials, and equipment
- Ability to supervise and work with employees
- Ability and willingness to respond to emergencies
- Tact and resourcefulness in dealing with the public
- Strong communication skills
- Effective Leadership Practices
Education/Experience:
- High school diploma or GED equivalent
- Two years of experience as a building cleaning worker
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee frequently is required to climb or balance. The employee is occasionally required to talk or hear. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
