What are the responsibilities and job description for the Remote Customer Service Associate position at BLUE WATER PLUMBING SOLUTION?
Company Overview:
Blue Water Plumbing Solution is a reputable company that provides plumbing services to customers. We are seeking a motivated and dedicated Remote Customer Service Representative to join our team.
Job Summary:
The successful candidate will be responsible for providing exceptional service and support to customers over the phone, email, and live chat. This includes handling inquiries, troubleshooting, and scheduling plumbing services while ensuring a positive customer experience.
Key Responsibilities:
- Handle inbound and outbound calls, emails, and live chat inquiries from customers
- Provide accurate information regarding products, services, and plumbing issues
- Schedule and confirm appointments for plumbing services
- Address and resolve customer complaints and concerns promptly and professionally
- Keep detailed records of customer interactions, transactions, and feedback
- Collaborate with the plumbing team to ensure customer satisfaction
Requirements:
- Previous experience in customer service or a related field
- Strong communication skills, both written and verbal
- Ability to handle high-pressure situations and manage multiple tasks
- Comfortable working in a remote environment
- Basic computer skills and proficiency with customer service software
- Reliable internet connection
Salary: $28 to $30 per hour, depending on experience.
Salary : $28 - $30
