Sales Coordinator

Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 80 countries, we are transforming the way LTE/5G and Starlink technology is used for connect branches, remote sites and vessels using wireless solutions.

Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects a painless and predictable. But technology is only one part of our success story – our "secret sauce" is our people: our creativity, hands-on attitude, and our willingness to go above and beyond for our customers are what keep us growing, hence continuously looking for new colleagues to join and be part of our journey.

Sales Coordinator (USA)

Based in our Richmond Virginia office, you will play a critical part in the sales process, enabling a good flow across different tasks: order creation, updating customer information, handling customer enquiries, and more.

So, what will be on your plate? (Key responsibilities)

Sales and Customer Service

• Present quotes to customers & add value in communication with customers
• Handle customer enquiries, renewals, contract questions
• Follow up on quotes with customers

Quote Management

• Create and manage quotations for customers, submitting in relevant online systems with 100% accuracy
• Support bid requests with pricing, signal feasibility checks, and operator options, working closely with the Sales Operations Manager and Account Manager
• Maintain pricing, rate cards, and other commercial information for customers

Order Management

• Manage incoming orders to ensure information quality and completeness
• Do a handover to the provisioning team and brief them on upcoming tasks
• Work closely with the Account Manager to ensure correct details of sales are in order

Customer On-boarding and In-life Care

• Support the setup of new customers in various systems
• Brief customers on policies and processes
• Handle customer enquiries, renewals, and contract questions

Invoicing & Collection

• Manage invoicing of services to customers
• Monitor collection and follow up with customers where needed

If you

• have a bachelor's degree
• can be coached, cooperative, reliable, and have a positive disposition
• are willing to help others and dedicated to getting the task/job done
• are motivated and very detail-oriented
• can communicate clearly in English, both written and verbal
• have 2 years of experience in a professional environment with similar job responsibilities
• have the ambition to develop towards account management
• are pro-active and enjoy communicating with customers
• have skills in Microsoft Suite: Excel (formulas, filters, conditional formatting, functions like VLOOKUP, IF, SUMIF, pivot tables, charts and essential keyboard shortcuts), Word, and Outlook
• Have familiarity with sales software or CRM such as Sales Force or Zoho and advanced skills in Microsoft Excel is an advantage.

...we'd love to hear from you.

Joining us is a great opportunity to enhance your professional career globally in the tech industry that is growing exponentially in a fast-paced environment.