What are the responsibilities and job description for the Field Analyst position at BlueAlly Technology Solutions, LLC?
Job Description
Job Description
Title : Field Analyst
Location : Description
Provide service and customer support at client site
Tie workflow to schedule
Manage all on-site installation, repair, maintenance, and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Document processes
Operate vehicle in a safe manner
Follow all company’s filed procedures and protocols
Cooperate with the technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations / briefings
Build positive relationships with customers
Responsibilities
Provide exceptional Customer Service
Install / service computers and related equipment
Be familiar with Microsoft Windows
Provide excellent time management and reporting skills
Manage triage, troubleshooting, and resolution to client scope
Occasionally lift up to 55 pounds
Document efforts, issues, and resolutions, close cases / tickets daily
Maintain knowledge of desktop, laptop, printer, server, and networking equipment
Position Requirements
2-3 years of IT support work experience
Ability to work independently and as part of a team
Dedicated territory and as a full-time position. There will be times requested to drive outside the territory to support larger projects in the state or cover a peer while unavailable.
Available for after-hours support on weekdays and weekends as needed (adapt to changing work schedules)
Education
CompTIA A
Ability to pass additional (2) Dell certifications within 60 days of hire
Work Conditions :
40-hour week and availability during standard office hours
Expect after-hours support for client for weekend projects.
Raleigh, NC (Remote), etc.
100% travel expected
Standing 90%
Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components.
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