What are the responsibilities and job description for the Customer Service Advisor position at Bluebird Express Car Wash?
Join an award-winning culture and start your career with us.
Our mission at Bluebird Express is to change and challenge expectations.
We live by our Values of Peruse Excellence, Be Accountable, Serve with Humility, and Deliver Smiles in everything we do.
Our mission at Bluebird Express is to change and challenge expectations. We do that by transforming jobs into careers. We live by our Values of Excellence, Hard Work, Accountability, Humility, and Safety in everything we do.
WHAT WE BRING TO OUR TEAMS:
- Training and Development Program
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Free car washes
What to Expect / Job Responsibility
Deliver an outstanding customer experience to all customers.
Engage in a positive, high-energy environment that ignites customers' return.
Drive a growth mindset for sales. Engage with customers to sell our services.
- Further develop your skillset using our 12 Tier Leadership Development Program.
- Actively engage in daily operations with a sharp eye on details and execution.
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Maintain your location Grand Opening Ready every shift of every day.
Willingness to comply with all safety guidelines.
Understanding of The Bluebird Way and All Bluebird Values.
Detail plaza responsibilities and customer interaction.
Understanding and Explaining Wash Packages.
Process Cash, Gift Card, and Credit Card Transactions at Pay Terminal.
Acquire membership through engaging conversations with customers.
Choosing the Correct Rewash Option.
Mastery of Load-on Procedures – Understanding the “Why” of the Procedures.
Understanding of Site and Equipment upkeep Standards.
All other duties as assigned.
Essential Functions:
Ability to stand for your entire shift of up to 8-12 hours.
- Ability to bend and stoop for long periods of time during your shift.
- Ability to work in wet/humid conditions that include odors/dust for 8-12 hours.
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Ability to lift, carry and reach overhead on a frequent basis.
Ability to lift up to 30 pounds occasionally during your shift.
Ability to work in a noisy environment.
Ability to work comfortably on a ladder regularly during your shift on an occasional basis.
Leveling of CSR:
- CSR Level 1 – 0-6 months' work and/or volunteer service.
- CSR Level 2 – minimum of 6 months' work and/or volunteer service or combination thereof.
- CSR Level 3 - minimum 18 months of work and/or volunteer service or combination thereof.
Upon offer, candidates are required to complete a pre-hire background check and drug test.
Bluebird Car Wash is an Equal Opportunity Employer by Choice
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.