What are the responsibilities and job description for the Fiber Carrier Account Coordinator position at Bluebird Fiber?
POSITION PURPOSE:
The ideal candidate will support our wholesale/carrier fiber operations by managing client accounts, coordinating service requests, and ensuring smooth communication between internal teams and external partners. This role requires strong organizational skills, technical knowledge of fiber networks, and exceptional customer service abilities.
Requirements
EDUCATION AND EXPERIENCE:
- Bachelor's degree in Business, Telecommunications, or a related field preferred.
- Three years’ experience in account management, customer service, or telecommunications
SKILLS AND ABILITIES:
- Familiarity with fiber optic networks and wholesale telecommunications services preferred
- Strong communication, negotiation, and problem-solving skills.
- Proficiency in CRM software, Microsoft Office Suite, and order management systems.
- Ability to multitask, prioritize tasks, and work effectively under pressure
Summary
PRIMARY RESPONSIBLILITES:
- Service Coordination: Help facilitate the implementation of fiber services by liaising with engineering, provisioning, and support teams.
- Order Processing: Manage order submissions, track progress, and provide internal teams/clients with regular updates on service delivery updates
- Documentation: Maintain accurate records of client interactions, service agreements, and network configurations.
- Reporting: Generate reports on account rep sales activity, account management, and account growth initiatives
- Relationship Building: Foster strong relationships with wholesale partners and internal stakeholders to ensure collaboration and satisfaction.
- Process Improvement: Suggest and implement improvements to streamline delivery processes, enhance efficiency, and improve the customer experience.
- Problem Resolution: Proactively identify, troubleshoot, and resolve issues related to service delivery, including technical challenges, delays, and customer complaints.
- Foster New Relationships: Identify, hunt, communicate, and onboard new potential customers
- Travel and Tradeshows: Travel to tradeshows several times per year. Travel to customers as needed for new acquisition and/or with account reps as needed as overlay support
