What are the responsibilities and job description for the NOC Supervisor position at Bluebird Fiber?
ABOUT THE COMPANY:
Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.
Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a NOC Supervisor to be a part of a collaborative team. This is a full-time, benefit eligible position. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal.
POSITION PURPOSE:
The NOC Supervisor manages the day-to-day Network Operations Center (NOC) personal and activities by providing technical knowledge and leadership to the NOC technicians. The NOC supervisor is responsible for hiring and scheduling in a 24 x 7 environment. This position is accountable for overseeing trouble tickets and alarming for all of Bluebird’s MPLS, DWDM and fiber optic networks along with physical POP sites and Colocations. You will work closely with Field Operations, Engineering and Outside Plant teams.
EDUCATION AND EXPERIENCE:
- Minimum of 3 years experience in a NOC, network engineering, or similar role
- College or Technical degree or equivalent, preferred
- Administration and maintenance of IP networks (Cisco Certifications, Nokia NRS), preferred
- Highly preferred prior supervisory or managerial experience
- Telecommunications Network experience in DWDM, MPLS & SONET networks
SKILLS AND ABILITIES:
- Willing to be available outside business hours for support and as an escalation point of contact.
- Operations and Engineering background with the ability to support, train, and provide technical direction to others.
- Familiar with Telecom standards and practices
- Self-motivated and the ability to make sound decisions with minimal supervision
- Strong PC skills
- Strong oral and written communications skills
- Multi-task and maintain composure in a demanding work environment.
PRIMARY RESPONSIBLILITES:
- Monitor and maintain all devices, fiber and physical assets in the Bluebird Fiber Network.
- Train, mentor, and lead the NOC team to support and maintain Bluebird’s network and Data Centers.
- Administer and support BBN’s EMS/NMS systems.
- Receive, monitor, analyze, and resolve network problems in a timely manner.
- Manage staff of Network Operations Center (NOC) to include performance evaluations
- Provide 24x7 supervisory support and coverage to the NOC and Operations team
- Monitor and audit trouble tickets to ensure standards are being met.
Bluebird is an equal opportunity employer.
