What are the responsibilities and job description for the NOC Technician (Night Shift) position at Bluebird Fiber?
ABOUT THE COMPANY:
Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.
Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a NOC Technician to be a part of a collaborative team. This is a full-time, benefit eligible position. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal.
POSITION PURPOSE:
The purpose of the NOC Technician is to provide customer support for Bluebird Fiber customers. Position directly monitors BBF network elements, network performance and facilities. NOC Technicians work directly with Field Operations and NOC Engineers on trouble tickets to coordinate, isolate, diagnosis, and repair issues in a timely manner. Candidates must have excellent communication skills and be able to work in multiple systems and manage multiple tickets simultaneously. This position requires overnight shift work. Hours are subject to change depending on department needs. Training will occur during day shift hours.
EDUCATION AND EXPERIENCE:
- High school diploma or equivalent
- Minimum 1 year in telecommunications or equivalent technical training
- Minimum 1 year experience working in an NOC environment in the telecommunications industry, preferred
SKILLS AND ABILITIES:
- Familiarity with trouble ticking systems
- Strong customer service skills
- Knowledge of LAN/WAN technologies.
- DWDM and/or MPLS fundamentals.
- Must be able to work a flexible schedule in a 24x7 environment
- Must be able to work independently and in a team environment with minimal. guidance, while focusing on a sense of urgency for customer-impacting issues.
- Multi-task and maintain composure in a demanding work environment.
- Nokia, ADVA, Ekinops and MRV experience, preferred
- Familiarity with trouble ticking systems, preferred
- Knowledge of Fiber optic fundamentals, preferred
- Experience performing circuit testing procedures and test equipment, preferred
- Nokia, ADVA, Ekinops and MRV experience.
PRIMARY RESPONSIBLILITES:
- Work with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required
- Trouble ticket management and documentation
- Troubleshooting DWDM, MPLS, and SONET network equipment
- Read and interpret CLR/DLRs
- Perform remote resolution of faults through various Network Management Systems (NMS)
- Monitor network performance after maintenance and network/DC changes
- Work closely with Operations and Engineering to ensure quick circuit activation
- Provide network assistance to Data Center technicians.
- Correspond with customers with ticket updates and technical support
- Interpret and implement MOPs for Network changes and upgrades
Bluebird is an equal opportunity employer.
