Community Outreach and Engagement Specialist- Hybrid

Bluebird Kids Health

Position: Community Outreach and Engagement Specialist (Field and Onsite)

Location: Palm Beach, FL | Field & Onsite

Reports To: Director of Growth

Role Type: Non-Exempt | Full-Time

About Bluebird Kids Health

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff.

Position Description

Bluebird Kids Health is seeking a dynamic Community Outreach and Engagement Specialist (Field and Onsite) to drive growth and patient acquisition by building strong relationships with healthcare providers and community organizations throughout Palm Beach County. This role, reporting to the Director of Growth, plays a vital role in connecting families with high-quality pediatric care. The Community Outreach & Engagement Specialist will develop and strengthen referral partnerships with providers, community groups, and government agencies while directly engaging with prospective families. The ideal candidate is a self-starter with strong interpersonal skills, a knack for community building, and a proven ability to deliver results in a fast-paced, growth-oriented environment. They are deeply passionate about breaking down barriers to care, forging trusted community relationships, and ensuring every child – no matter their circumstances – has access to the exceptional pediatric care they deserve.

This individual will split their time across two primary functions:

• Field Based Community Engagement: Representing Bluebird Kids Health in the community, attending and hosting events, distributing materials, and identifying creative ways to build connections that drive awareness and patient growth

• Prospective Member Outreach: Working from our CARES Center, conducting proactive telephonic outreach to prospective families identified through community outreach or other channels

This role requires flexibility, with time spent in the field and at the CARES Center varying based on business needs. On average, the role will involve approximately 50% field-based engagement and 50% outreach from the CARES Center, though this may shift depending on priorities and community opportunities.

What You’ll Do

Field Based Community Engagement

• Cultivate partnerships with OB/GYNs, hospitals, daycares, community resource groups, religious organizations, schools, and government agencies to drive referrals and grow our patient base
• Represent Bluebird Kids Health at community events such as health fairs, workshops, baby showers, and coalition meetings, educating attendees about our services, facilitating referrals, and scheduling new patient appointments
• Maintain detailed records of partnerships, event participation, referrals, and outreach efforts to measure impact and refine strategies
• Apply a process-driven approach to facilitate the logistics of converting interest and referrals into scheduled appointments, ensuring a seamless, consistent, and efficient experience

Prospective Member Outreach

• Conduct proactive outreach to prospective families to encourage them to join Bluebird Kids Health, via telephone, SMS, or other digital modes
• Engage with leads generated through marketing campaigns, referrals, and community events, providing information on our services and guiding them through the enrollment process
• Provide exceptional customer service and patient education, addressing any concerns or questions patients may have about their care

Collaboration and Coordination

• Collaborate with the Growth team by sharing real-time community insights, feedback, and outreach learnings to optimize marketing strategies and drive engagement
• Work closely with other members of the Community Outreach team and the CARES Center team to ensure smooth patient onboarding
• Collaborate with clinical teams to understand patient needs and ensure that outreach efforts align with care plans and clinical priorities
• Assist in identifying barriers to care and develop strategies to address them, improving patient engagement and health outcomes

What You’ll Need

• High School diploma or equivalent
• 1-3 years of experience in sales, community building, or contact center, demonstrating a proven ability to establish and maintain relationships
• A self-starter approach, driven to build community connections, and passionate about connecting children to high-quality care
• Strong communication and interpersonal skills, and an ability to initiate conversations and build connections quickly
• A proactive, adaptable approach with a passion for working in a fast-growing, mission-driven organization
• Excellent organization and time-management skills to effectively manage multiple tasks simultaneously
• Comfortable using technology platforms, including EHRs, CRMs, and digital engagement tools
• Flexibility to travel throughout South Florida and availability for some evening/weekend work
• Bilingual proficiency in English and Spanish or Haitian Creole is strongly preferred
• Experience in healthcare, social services, or childhood education is strongly preferred

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued.

What We Offer

• The opportunity to support best-in-class outreach and engagement activities within a mission-driven pediatric care delivery organization.
• A competitive compensation package with performance incentives and, for some roles, equity participation.
• A collaborative and dynamic workplace with significant professional growth opportunities.
• A diverse and inclusive company culture that values every team member's contribution to our mission.
• Competitive medical, vision, and dental insurance products.
• Other programs including employee assistance, caregiver support, commuter benefits, flexible spending accounts, health savings accounts, short and long term disability benefits, and other exclusive employee benefits).
• Generous paid time off.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evenings as needed
• Weekends as needed

Work Location: Hybrid remote in West Palm Beach, FL 33409