Launch Operations Intern (MBA, MPH, MHA, or similar)

Position: Launch Operations MBA Intern

Location: Jacksonville, Ft. Lauderdale, or West Palm Beach, Florida

Reports To: Director of Growth & Launch

Role Type: Summer Intern

About Bluebird Kids Health

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff.

Position Description

Bluebird Kids Health is seeking a Launch Operations MBA Intern to drive the execution of our 2025 expansion strategy, overseeing the launch of three de novo pediatric practice locations in North Florida (Jacksonville) and South Florida (Tamarac). Reporting to the Director of Growth & Launch, this high-impact role offers an opportunity to lead execution on a critical growth initiative.

The intern will manage end-to-end project execution, ensuring each new practice opens on time, on budget, and at the highest operational standard. They will collaborate closely with architects, contractors, and internal teams to track progress, resolve bottlenecks, and optimize processes for future expansions. This role requires deep cross-functional collaboration across Operations, People, Technology, Regulatory, Finance, and Growth to align launch milestones with broader strategic objectives.

Beyond execution, this individual will play a key role in shaping our expansion strategy, developing a scalable, repeatable launch playbook to fuel future market entries. The ideal candidate is highly motivated, analytical, and detail-oriented, with the ability to manage multiple complex projects in a fast-paced, high-growth environment.

What You’ll Do

Cross-Functional Strategy

• Led and facilitate weekly cross-functional launch meetings, ensuring all stakeholders (Operations, People, Technology & Product, Growth, Regulatory, Finance, etc.) are aligned on key milestones, risks, and deliverables
• Identify and implement process improvements to streamline site launches, drive increased speed, accuracy, and efficiency while ensuring an exceptional staff and patient experience
• Play a key role in designing and refining a scalable launch framework, developing standard operating procedures, execution timelines, and strategic playbook to support rapid market expansion

Launch Readiness & Operational Execution

• Own vendor and partner relationships, ensuring cost-effective, high-quality, and standardized execution across all de novo sites
• Act as the primary liaison with landlords, architects, general contractors, and external consultants to drive on-time, on-budget site opening
• Proactively identify and resolve bottlenecks, including construction delays, operational risks, and budget variances, by working across teams and external stakeholders
• Partner with finance leadership to manage capital spend reporting
• Oversee procurement and deployment of critical infrastructure, including medical equipment, technology systems, supplies, and facility readiness, ensuring each site is operationally seamless at launch
• Support new hire training and onboarding, in collaboration with the General Manager and Chief People Office, ensuring a high-performing team at opening

Growth & Market Development

• Develop and execute market entry strategies, including grand opening events, working closely with the Director of Growth & Launch and Chief Marketing Officer
• Partner with marketing and community outreach teams to implement localized engagement strategies, ensuring each new site launches with strong patient demand

*Other Duties as Assigned

What You’ll Need

• Currently in school for an advanced degree in a relevant field (e.g., MBA, MHA, MS, or equivalent) strongly preferred
• 5 years of healthcare experience in project management, clinical operations, consulting, or tech-enabled healthcare services
• Proven track record of designing and executing operations in rapidly scaling service delivery organizations
• Strong leadership and communication skills, with the ability to inspire a team and drive cross-functional collaboration and complex projects
• Highly detail oriented, with proven experience managing multiple projects simultaneously
• A strategic thinker with an analytical approach to problem-solving and decision-making
• Highly motivated, organized, self-starter, comfortable managing ambiguity and working in high growth environments
• Familiarity with Project Management software (e.g. Microsoft Project, Monday.com, Asana, etc.) is a plus