What are the responsibilities and job description for the FEP Customer Service Trainee position at BlueCross BlueShield of Tennessee?
As a Customer Service Trainee on our Federal Employee Program (FEP) team, you’ll engage with members and providers to handle customer service inquiries via the telephone.
You’ll be a great match for this position if you have experience with:
- Customer Service in retail, healthcare, insurance, call center or any other customer facing environment
- Receiving, investigating and resolving customer inquiries
- Working independently and collaboratively in a fast-paced environment
If selected for this role, training will begin March 31, 2025 and will last 22 weeks. The training hours are 8:00 am – 4:45 pm Eastern, Monday to Friday. After training, this position will have a weekly rotating shift starting as early as 8:00 am Eastern and working as late as 6:00 pm Eastern, Monday to Friday. If you are passionate about delivering top tier customer service in a fast-paced environment with opportunities for growth and development, we encourage you to apply.
Job Responsibilities
- Receiving, investigating and resolving all customer inquiries timely and accurately.
- Handling customer service inquiries and problems via the telephone.
- Ensuring all customer communication is clearly documented.
- Interact through various channels such as Chat, Phone, E-mail and TEAMS.
- Educating caller to ensure resolution is achieved on first contact.
- Must be able to pass required testing
- Participation and attendance are mandatory.
- This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
- Work overtime as required
Job Qualifications
Education
- High School Diploma or equivalent
Experience
- 1 year - Experience in a customer service support role is required
Skills\Certifications
- Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
- Proficient oral and written communication skills
- Proficient interpersonal and organizational skills
- Exceptional time management skills
- Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment
- Independent, Sound decision-making and problem-solving skills
- If current employee with the company, must meet minimum performance expectations
- Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
Number of Openings Available:
8
Worker Type:
Employee
Company:
Applying for this job indicates your acknowledgement and understanding of the following statements:
BCBST is an Equal Opportunity employer (EEO), and all employees and applicants will be entitled to equal employment opportunities when employment decisions are made. BCBST will take affirmative action to recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.
Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:
BCBST's EEO Policies/Notices
BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.
Tobacco-Free Hiring Statement
To further our mission of peace of mind through better health, effective 2017, BlueCross BlueShield of Tennessee and its subsidiaries no longer hire individuals who use tobacco or nicotine products (including but not limited to cigarettes, cigars, pipe tobacco, snuff, chewing tobacco, gum, patch, lozenges and electronic or smokeless cigarettes) in any form in Tennessee and where state law permits. A tobacco or nicotine free hiring practice is part of an effort to combat serious diseases, as well as to promote health and wellness for our employees and our community. All offers of employment will be contingent upon passing a background check which includes an illegal drug and tobacco/nicotine test. An individual whose post offer screening result is positive for illegal drugs or tobacco/nicotine and/or whose background check is verified to be unsatisfactory, will be disqualified from employment, the job offer will be withdrawn, and they may be disqualified from applying for employment for six (6) months from the date of the post offer screening results.
Resources to help individuals discontinue the use of tobacco/nicotine products include smokefree.gov or 1-800-QUIT-NOW.
