Commercial Operations Manager

Bluedrop Water is a leading water filtration company that supplies a variety of water filtration

systems and equipment to residential and commercial customers throughout the United States. We are seeking an experienced Commercial Operations Manager to join our growing team! The

ideal candidate will have a background in commercial operations, team management and

dispatch coordination. Previous experience should include overseeing a team of technicians,

optimizing workflow efficiency and ensuring seamless communication between sales,

operations and service teams.

This individual should possess excellent problem-solving skills, the ability to manage multiple

priorities, and a data-driven approach to decision-making. Strong leadership, communication,

and organizational abilities are essential, as they will be responsible for driving operational

excellence and customer satisfaction. A background in the water treatment, plumbing, or service

industry is a plus.

This position will operate from Bluedrop’s South Easton,

Massachusetts, HQ & Service Center. This is a fantastic opportunity to succeed within a fast-

growing company with opportunities for advancement. Co-workers and senior management

value a fun and fast-paced work environment, and the perfect candidate does as well!

Responsibilities:

Scheduling and Routing:

• Create daily schedules for field technicians, optimizing routes to minimize travel time and

costs.

• Overseeing the scheduling of Commercial installations.
• Assisting with Out of Orbit installation and service.
• Prioritize tasks based on urgency.
• Make real-time adjustments to schedules due to cancellations, emergencies, or changes

in customer availability.

• Managing local and out of orbit customers preventative maintenance schedules
• Receive service requests from customers via phone, email or online platforms
• Assign appropriate field technicians based on skills, availability and location.
• Schedule appointments and allocate resources to ensure efficient service delivery.

Communication:

• Act as the primary point of contact for customers, providing updates on service

appointments and addressing inquiries.

• Act as the primary point of contact for field technicians through the day.
• Relay information accurately between customers and field technicians, ensuring clear

communication and understanding.

• Provide excellent customer service by addressing customer inquiries, resolving issues,

and ensuring a positive overall experience.

Qualifications & Skills:

• Pass pre-employment background check
• Proven Experience in operations management
• Effective oral communication and interpersonal skills
• Excellent problem-solving skills
• Excellent leadership and team-building skills
• Attention to detail and ability to perform multiple tasks simultaneously
• Ability to work under pressure in a fast-paced environment
• Proficient in computer operations and various software applications

Education & Experience:

• 5 years in the service industry with a dispatch background preferred
• A HS Diploma or equivalent

Benefits

• Competitive Salary
• Health, Dental and Vision Benefits
• 401(K) Matching
• Employee Discount
• Paid Time Off

Bluedrop is an Equal Opportunity Employer.