What are the responsibilities and job description for the Voice Engineer, Crisis Management Systems position at Blueface Ltd?
Voice Engineer, NOC Operations
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Voice Engineer, NOC Operations
Apply locations : NJ - Mount Laurel, 1800 Bishops Gate
Time type : Full time
Posted on : Posted Yesterday
Job requisition id : R395392
Make your mark at Comcast a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast.
Job Summary
About the TEAM :
The Communications Engineering (ComsEng) organization focuses on designing, testing, deploying, and operating voice and unified communications products for residential and commercial consumers. The Platform Optimization (PO) team plays a critical role in the day-to-day operations of ComsEng platforms and applications by supporting production change processes, resolving technical issues resulting in customer escalations, embedding in the daily work of platform engineering teams, and resolving incidents created by the associated platforms. The PO team also provides critical strategic guidance to optimize platform, process, and network performance by performing RCA on chronic issues, reducing alarm noise, and setting appropriate event thresholds to prompt action to prevent / mitigate customer impacting issues.
Job Description
Responsible for operating, handling, and supporting high-profile Commercial customers and network services as well as associated infrastructure in a 24 / 7 environment. Examples of infrastructure include but are not limited to IMS, Broadsoft, Sonus SBC, ALU, TDM, MGC / MGW, and 911 special services.
What You'll Do :
- Responsible for operating, deploying, managing, and continuously improving Comcast's Voice, Video, Commercial, Data, Home Security, Systems and Network services as well as associated infrastructure in a 7 / 24 environment.
- Examples of infrastructure include, but are not limited to : routers, CMTS, switches, optical and TDM transport, applications, servers, IP scopes, databases, etc.
- Position focuses on deploying and stabilizing code, technologies, services, networks, systems, tools, and driving standardization, automation, and service-focused instrumentation.
- Provide subject matter expertise, resolve complex break / fix scenarios, engaging broader teams as necessary; partner with / leads engineering, vendors, and regions to achieve continuous improvement.
- Serve as high-tier operations support for various field, CARE, vendors, and customer-focused organizations. Contribute to command and control-related activities focused on restoration of complex outages, communication across Comcast, and rapid restoration.
- Work and directly lead external vendors, third parties, and associated agencies, when necessary, to address issues across the PSTN, peering arrangements, inter-operability issues, etc.
- Work with limited supervision and direction while executing associated functions and responsibilities. Follow operational practices and independently determine / develop approaches for non-routine solutions.
- Receive general direction in areas of focus. Serve as team lead on projects.
- Proactive / Reactive monitoring of Comcast’s Commercial Network Core / Edge devices using various Element Management tools (Spectrum, IRIS, SevOne, etc) to isolate and solve all network-related issues.
- Process all customer calls / emails and take ownership of issues until resolution.
- Solve network outages, network latency, or equipment failures.
- Setup dispatch and solve issues with local field operations to resolve issues.
- Direct efforts to maintain service Mean Time to Repair (MTTR) within regional or contractual standards.
- Knowledge of Voice Networks : SIP, IMS, SS7, TDM, Trunking.
- Open and update Tickets using : Remedy, MetaSolv, Cramer, SNOW.
- Good Analytical / Communication / Solving Skills.
- Initiate root cause analysis (RCA) request, participate in RCA calls as needed, proof all RCA’s prior to sending to leadership, and provide feedback as needed.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
What You'll Need :
Employees at all levels are expected to :
Disclaimer :
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
Skills : Cisco IP, Multiplexing, Telecommunications Network, VoIP Telephony.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance, and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially, and emotionally through the big milestones and in your everyday life.
Education :
Bachelor's Degree. While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications : (if applicable)
Relative Work Experience : 2-5 Years.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
About Us
At Comcast, you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.
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