Business Data Analyst / Institutional Technology Support

Job Summary/Basic Function

The Business Data Analyst / Institutional Technology Support person engages in the analysis of institutional data within and alongside the Institutional Technology Services department.

The primary purpose of this position is to transform accurate raw data into actionable decision making and strategic planning tools. This position works closely with other stakeholders to develop technical requirements and comprehensive solutions to extract and transform data from multiple source systems for business use. The ideal candidate understands the importance of balancing customer requirements/feedback while also performing data analysis using various tools and techniques.

● Understands Bluefield University systems including Canvas LMS, Jenzabar SIS, Salesforce CRM, and external data sources from marketing partners.

● Able to summarize and describe raw data sets for departmental consumption including the development of reports to fulfill reporting requirements with accreditors, regulators, and other agencies.

● Performs analysis of data that aligns to organizational goals and relays business impacts of findings through sound data driven recommendations. Develops tools to speed and automate the production of dashboards, complex models, and analyses.

● Works closely with various departments with a high degree of customer service and provides input on functional business topics. Uses critical thinking to triage escalated issues and provide customer focused service delivery, satisfying stakeholder needs and assessing options for value-add.

● Assists departments in streamlining business processes using new or current technology, including form and reporting development.

● Provides operational support to assigned business units systems, including assistance with technical issues. Takes ownership of systems that are supported by their team.

● Provides regular updates on business process improvement and new technology activities. Supports training, communication, and development of new policies.

● Responsible for the day-to-day quality control and maintenance of the Bluefield University Datawarehouse (BUD). This includes putting in place strong data governance procedures, regular quality control audits, and daily master data management (“MDM”) tasks. In addition, this position is responsible for regular reporting and ad hoc analysis requests.

● Designs Enterprise Data Warehousing solutions.

● Provides guidance regarding the use of data warehouse systems, capability of systems to deliver information, and subject matter expertise regarding current systems and emerging technology.

● Works with business stakeholders across lines of business to evaluate requirements, potential solutions and prioritize core platform features.

● Provide technical assistance to faculty, staff, and students. This includes troubleshooting hardware and software issues, installing and configuring new technology, and maintaining existing systems.

● Provide remote assistance for off-campus users, ensuring they have access to necessary resources and support.

● Other responsibilities as needed.

SUPERVISORY RESPONSIBILITIES

This position does not directly supervise employees

Minimum Qualifications

● Bachelor’s degree (B.A. or B.S.) from a four-year college or university;

● Experience using Power BI and report writing tools;

● Experience optimizing business processes;

● Experience testing and maintaining core enterprise systems to ensure they are meeting operational needs;

● 2-3 years of SQL experience required, or an equivalent combination of classroom and experience;

● Experience using MS Excel and Access;

● Approximately 2-3 years of institutional technology experience required, or an equivalent combination of classroom and experience.

Preferred Qualifications

● The right candidate will have experience with data warehouse tools, Database Management Systems (DBMS) and an innovative/energetic mindset focused on delivering business value through collecting, organizing, structuring, and storing data as a strategic asset;

● Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information;

● Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner;

● Possess public communication skills that allow professional representation of Bluefield College to a variety of business and community customers and associates;

● Strong organizational skills;

● Excellent computer skills;

● Ability to act as team lead and coordinate multiple individuals for effective collaboration.

KNOWLEDGE, SKILLS, ABILITIES, AND EDUCATION/EXPERIENCE

Recruiting, management, sales, and/or knowledge of higher education strongly preferred; Must be able to demonstrate excellent written and oral communication skills; Knowledge of accounts receivable and related collections regulatory requirements; Experience with the finance functions of ERP software, such as Jenzabar, and/or the ability and background to gain this experience; Well-developed presentation skills are required; Goal oriented and intrinsically motivated with superior customer service and networking skills; Facility with MS Office Suite and the Internet as a tool; Ability to manage student files and rosters via the Jenzabar system; Ability to build relationships with students and determine the correct program fit for students’ career and personal goals and follow them through the enrollment process; Experience working with adult population preferred; Professional attire and personal presentation required daily.

ERGONOMIC REQUIREMENTS

· Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position is not necessarily a physically demanding job and requires no specific physical demands other than those typical in a modern office environment. Normal responsibilities should not afford risks of accidental injury.

· Specialized Equipment Requirements

The use of specialized equipment listed here is representative of equipment an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires no specialized equipment other than equipment typically used in a modern office environment, including personal computers, calculators, copiers, and fax machines.

· Working Conditions and Environment

The work environment characteristics described here are representative of those an employee encounters while performing the duties, responsibilities, and functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties, responsibilities, and functions. This position has no specific working conditions; the work environment is typical to that of a small private residential institution of higher education, with physical remote site locations within 500 miles of the main campus in Bluefield, Virginia.

APPROVALS

The job duties, responsibilities, functions, and requirements delineated above should not be interpreted as an all-inclusive list of the same. Additional duties, responsibilities, functions, and requirements may be assigned as deemed appropriate. The University reserves the right to change or reassign job duties, responsibilities, and functions, or combine positions at any time. In accordance with the Americans with Disabilities Act, requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the University. Position descriptions are not intended as and do not create employment contracts. The University maintains its status as an at-will employer.

APPLICATION INSTRUCTIONS:

To apply for this position, please visit to complete the electronic employment application and upload the following:

· Letter of interest

· Resume or Curriculum Vitae

· Names and full contact information for at least three professional references

· Statement of Christian Faith

Hard copy application materials may be sent to Judy Pedneau, Director of Human Resources at Bluefield University, 3000 College Avenue, Bluefield, VA 24605, jpedneau@bluefield.edu.

Additional information about Bluefield University is available at .

To be considered for this position, all application requirements listed above must be completed.

Bluefield University is a private, not-for-profit institution affiliated with the Baptist General Association of Virginia. Bluefield University shall not unlawfully discriminate on the basis of race, color, national or ethnic origin, sex, disability, age, religion, genetic information, veteran or military status, or any other basis on which the University is prohibited from discrimination under local, state, or federal law, in its employment or in the provision of its services, including but not limited to its programs and activities, admissions, educational policies, scholarship and loan programs, and athletic and other University-administered programs. This institution encourages women, minorities, veterans, and individuals with disabilities to apply.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Ability to Commute:

• Bluefield, VA 24605 (Required)

Work Location: In person