Health Service Clerk

Health Service Clerk Job

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Health Service Clerk

About the Organization Bluegrass Community Health Center is dedicated to contributing to the lives of patients through the compassionate provision of comprehensive primary healthcare. BCHC was originally established in 2001, with a federal 330 health center grant to serve local farm workers. In 2007, additional grant funding awards allowed an expansion to serve the greater community, including low-income families, the homeless, the uninsured, and Medicaid and KCHIP recipients.

We are an Equal Opportunity Employer and are committed to excellence through diversity.

Position Health Service Clerk Category Healthcare Rate of Pay $15.00 - $22.50 Description

Are you looking to join a well-established healthcare team that values hard work, innovation while maintaining a work-life balance? Are you a positive, energetic, and organized person who thrives with minimal supervision and a fast-paced work environment? Would you enjoy coming to work every day, filling a key role in a fun environment that values your positive, 'can-do' attitude? If this describes you, we're eager to talk!

At Bluegrass Community Health Center we are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the commitment they bring.

Bluegrass Community Health Center, a patient-centered medical home that has served Kentucky families since 2001. BCHC provides comprehensive primary care for adults and children.

The Health Service Clerk

• Provides excellent customer service to patients according to Patient Centered Medical Home principles and others who interact with health center.
• Schedule patient appointments according to scheduling rules. Obtain and enter patient information accurately at time of appointment into PMS.
• Checks insurance eligibility
• Understands insurance processing
• Answer/transfer calls promptly and in a professional and courteous manner.
• Maintain confidentiality of patient personal, financial, and health records.
• Cleans waiting room and waiting room bathroom facilities at designated intervals and as needed.
• Accurately enters and verifies patient information.
• Patient check-in and check-out
• Interacts with patients in a respectful and culturally competent manner.
• Will attend Outreach Events or Health Fairs as scheduled by Supervisor
• Provides excellent customer service to patients according to Patient Centered Medical Home principles and others who interact with health center.
• Schedule patient appointments according to scheduling rules. Obtain and enter patient information accurately at time of appointment into PMS.
• Checks insurance eligibility
• Understands insurance processing
• Answer/transfer calls promptly and in a professional and courteous manner.
• Maintain confidentiality of patient personal, financial, and health records.
• Cleans waiting room and waiting room bathroom facilities at designated intervals and as needed.
• Accurately enters and verifies patient information.
• Patient check-in and check-out
• Interacts with patients in a respectful and culturally competent manner.
• Will attend Outreach Events or Health Fairs as scheduled by Supervisor
• Assess patient flow from waiting room to clinic; communicate with clinic regarding patients with extended wait times.
• Collects co-pays, sliding fee discount payment, and past due balances
  
  

Other Assigned Duties

• Network and complete professional development activities to enhance knowledge, skills, and abilities.
• Attend meetings, training, and other events as requested.
• Provide backup coverage and assistance to other employees as required or requested.
• Offer to assist others in the department to effectively handle workload.
• Cross-train others and participates in cross-training to enhance skills.
• Act in compliance with contracts, laws, regulations, BCHC policies procedures and standards.
  
  

BCHC offers employees at all levels a highly competitive salary and a comprehensive benefit package.

Paid Time Off

• 10-paid holidays
• Paid day off for your birthday
• Vacation starts accruing from day one and is available to use after 90 days.
• Sick time starts accruing from day one and is available to use for planned or unplanned events.
  
  

Insurance

• Medical
• Dental
• Vision
• Employer paid long-term disability
• Employer paid life insurance
  
  

401K

• Employees are eligible for 401K after 6 months of employment
• Company match is 6%
  
  

Position Requirements

Required Education

• High school diploma or GED is required
• Associates Preferred.
  
  

Required Experience

• One year of healthcare experience preferred.
• Bilingual preferred
  
  

Equivalency

• Or an equivalent combination of education and experience which provides for the required knowledge, skills, and abilities.
  
  

Required Knowledge

Standard working knowledge of basic skills (reading, writing, math), maintenance of records and files, general office work, customer service, word processing, database management, and administrative abilities. Requires the ability to selectively extract and verify information from a variety of sources to be applied in the completion of multi-step procedures. Requires the understanding of interrelationships of procedures and desired results and the ability to gather, organize and perform limited analysis. May require operation, maintenance and regular adjustment of more complex equipment.

Desired Knowledge Skills And Abilities

• Self-Directed
• Multi-Task Oriented
• Excellent Customer Service
• Organized
• Time Management
• Organization
• Attention to Detail
• Quality Focus
• Professionalism
• Productivity
• Coordination
  
  

Rate of Pay $15.00 - $22.50

Shift Rotating Days and Evenings Full-Time/Part-Time Full-Time Open Date 4/7/2025 EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.