Dental Receptionist

We are seeking a friendly, organized, and professional Dental Office Receptionist to join our team. As the first point of contact for patients, the receptionist plays a key role in creating a welcoming environment and ensuring smooth day-to-day operations of the front office. The ideal candidate is dependable, detail-oriented, and committed to providing outstanding customer service.

Key Responsibilities

• Greet patients warmly and create a welcoming atmosphere
• Answer phone calls promptly and professionally, assisting patients with inquiries, scheduling, or rescheduling appointments
• Confirm patient appointments via phone, text, and/or email
• Register new patients and update existing patient records accurately
• Collect and verify insurance information, enter details into the system, and ensure proper documentation
• Check patients in and out, verifying information and updating records as needed
• Collect co-pays, payments, and handle billing inquiries with professionalism and confidentiality
• Maintain the front office area, ensuring it is clean, organized, and stocked with necessary materials
• Facilitate communication between the clinical team and patients
• Handle patient concerns or complaints promptly and escalate issues to management as necessary
• Ensure compliance with HIPAA regulations and maintain confidentiality at all times

Daily Duties Checklist

✅ Open the office (turn on lights, start phones, log into practice management software)
✅ Check voicemails and return missed calls
✅ Review the day’s schedule and prepare charts/records
✅ Verify insurance for upcoming patients
✅ Greet and check in patients, update contact and insurance info
✅ Collect co-pays and balances at check-in/check-out
✅ Answer phone calls, schedule, and confirm appointments
✅ Confirm next day’s appointments via phone/text/email
✅ Communicate schedule changes to the dental team throughout the day
✅ Monitor and respond to office emails
✅ Scan and file documents into patient charts
✅ Process patient payments and close out end-of-day reports
✅ Clean and organize the front desk/reception area
✅ Secure patient records and lock up the office at closing

Qualifications

• High school diploma or equivalent required
• Prior dental office experience preferred
• Familiarity with dental software (Open Dental, Dentrix, Eaglesoft, etc.) a plus
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Knowledge of dental insurance and billing is a plus
• Commitment to maintaining patient confidentiality (HIPAA compliance)

Benefits

• Competitive hourly pay
• Paid time off
• 401(k) with match (after eligibility period)
• Bonus opportunities
• Employee discounts on dental services
• Friendly, supportive team environment

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $17 - $20