What are the responsibilities and job description for the TN - Malone's/Harry's Chattanooga - Server position at Bluegrass Hospitality Group?
Malone’s is a premier restaurant offering something for everyone. Less than two percent of beef processed in the world is rated as “prime beef”, and Malone’s is pleased to offer the widest selection of fresh, hand-cut USDA Prime steaks. In addition to a vast selection of steak, enjoy freshly made salads, fresh fish and seafood selections, sandwiches, house favorites, and seasonal chef features. Malone’s is the perfect destination for lunch or dinner with family and friends, professional meetings, and celebrations. Carry-out dining also available. Malones has been celebrating meals and milestones since 1998.
As a Malone’s Server, your job is to serve our guests with the mentality of 100% Guest Satisfaction. 100% of the Time. You will cater to the guests needs while adhering to our service specifications to ensure the best possible experience for everyone who comes into our restaurant. Your job, in a nutshell, is to make sure our guests leave happier then when they arrived.
Specific Duties and Responsibilities:
Benefits:
Competitive pay starting at $12/hour based on experience
Shift meal
Complete health care package including dental available
Outstanding 401K plan with company match
Education reimbursement of $500/semester for full-time students working 20 hr/week with a 3.2 GPA
Opportunity to advance – 86% of managers are promoted within
Dining card
Strong company culture
Emergency family fund
Holiday closures (Thanksgiving & Christmas)
As a Malone’s Server, your job is to serve our guests with the mentality of 100% Guest Satisfaction. 100% of the Time. You will cater to the guests needs while adhering to our service specifications to ensure the best possible experience for everyone who comes into our restaurant. Your job, in a nutshell, is to make sure our guests leave happier then when they arrived.
Specific Duties and Responsibilities:
- Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies.
- Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions with a positive attitude.
- Transmit orders to bar and kitchen by recording patrons' choices, identifying patrons' special dietary needs and special requests.
- Ensure tables are enjoying their meals and take action to correct any problems.
- Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
- Serve orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars.
- Respond to additional patron requirements by inquiring of needs, observing dining process.
- Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.
- Properly open and pour wine at the tableside.
- Conclude dining experience by acknowledging choice of restaurant, inviting patrons to return.
- Perform basic cleaning tasks as needed or directed by supervisor.
- Adhere to grooming and appearance standards consistently.
- Promptly address guest service issues and refer guests to management when necessary.
Benefits:
Competitive pay starting at $12/hour based on experience
Shift meal
Complete health care package including dental available
Outstanding 401K plan with company match
Education reimbursement of $500/semester for full-time students working 20 hr/week with a 3.2 GPA
Opportunity to advance – 86% of managers are promoted within
Dining card
Strong company culture
Emergency family fund
Holiday closures (Thanksgiving & Christmas)
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Salary : $12
