Service Writer

Bluegrass International is looking for skilled and motivated individuals to join our team. We offer a high level of opportunity for each of our team members, while creating value through continuous training and development. Bluegrass International has been in business since 1981 and is looking for full-time Service Advisor. We offer 401k, medical and dental insurance, short and long term disability, HSA, vacation, and are an equal opportunity employer.

Contact: April Clayton 502.570.5252

• This position is responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments.
• Greet customers in a timely, friendly manner and obtain all specific vehicle / customer information required for proper repairs, contacting customer and invoicing.
• Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
• Obtain customer signature on the repair order and provide customer a copy of the repair order.
• Must be able to understand, communicate, and evaluate all vendors and Int’l. Warranty guidelines, approval processes and policies during the write up and repair process.
• Establish customers’ method of payment, Purchase Order requirements and estimate requirements if needed at time of write up.
• Follows up on payment of outstanding claims.
• Investigate progress of vehicle repairs and contact customer with status changes / promise time if required.
• Ensure vehicles are parked in assigned areas, trucks are locked, and keys are tagged and properly stored.
• Explain completed work and charges to the customer.
• Handling customer complaints with integrity and poise, and when necessary, referring dissatisfied customers to the appropriate individuals for resolution.
• Maintaining and filing all necessary documentation as jobs progress through the Service Department.
• Ensuring that all repairs are documented, technicians’ comments are descriptive, precise, clean, and that the allotted time is noted prior to closing and billing.
• Reconciling excessive time if noted prior to closing repair order.
• Posting all sublet charges to applicable repair orders.
• Ensuring that items such as lubricants and grease are applied to repair order if applicable.
• Ensuring that machine earnings are collected at the correct percentage rate or flat charge.
• Keep up to date on all warranty policies and product changes to maintain effectiveness in this role.
• Have the ability to utilize Service Portal, Accelerator tablet, and i360 at the time of write up.
• Turning warranty claims in that have descriptive stories, correct standard repair times, adjusted time punches and sublets when applied.
• Files and retains all warranty service records as required by the vehicle & engine manufacturers and component suppliers.
• Ensuing payment is collected in timely manner (customer pay, fleet charge, and warranty repairs)
• Maintaining a professional appearance and a safe, clean work environment.
• Attending all Service Department staff meetings as required.

Required Qualifications

• High degree of product and technical knowledge.
• Must be sensitive to customer needs and a good listener.
• Must be a team player with a strong sense of commitment to the customer.
• Must be self-motivated and have good written and verbal communication skills.
• Must conduct his / her self in a professional manner.
• Have the ability to work other shifts for coverage of sick days or vacation relief.

Performance Goals

• Gross Service Sales
• Accuracy of job write up by service advisor
• Service Advisors concern about vehicle downtime
• All repair orders completed accurately with all appropriate charges applied, i.e. lubricants, machine earnings and sublet charges.
• Upselling parts/service/rentals when applied.
• Explanation of Service Charges
• Courteous Treatment by the service staff

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Days:

• Monday to Friday
• No weekends

Ability to Commute:

• Georgetown, KY 40324 (Required)

Ability to Relocate:

• Georgetown, KY 40324: Relocate before starting work (Required)

Work Location: In person