What are the responsibilities and job description for the Facilities Maintenance Dispatcher position at Bluejack National?
Bluejack National is a private residential club for those who want to live in laid back luxury and we are committed to creating exceptional lifestyle experiences, one family, one member, one guest at a time. If you are as passionate as we are to deliver on that promise, then Bluejack National may just be the place for you! This job description will outline the essential responsibilities to the role. We do work as a team, and as such, you may also be asked to help in other roles or tasks, and it is expected that you are willing to assist.
Job Title: Facilities Maintenance Dispatcher
Department & Department Number: 300120 – Facilities Maintenance
Directly Reports To: Director of Facilities Maintenance
FLSA Status: Hourly Non-Exempt
SUMMARY of our Cultural Beliefs:
Be Dependable.
I am loyal to the team and committed to the Bluejack mission and experience.
Integrity First.
I am accountable to be honest and always do the right thing.
Value People.
I empathize and respect others.
Speak Up.
I seek, listen and provide candid feedback to improve performance.
Empowerment.
I have the skills, resources and authority to create memorable experiences.
Be Remarkable.
I seek ways to be extraordinary and deliver a positive impact every day.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Accounting & Budget Management:
- Maintain accurate records of maintenance expenses, invoices, and purchase orders.
- Assist in budget tracking and ensure that expenditures are within approved limits.
- Process invoices for payment and track all financial transactions related to facilities maintenance.
- Prepare financial reports related to maintenance operations as required by management.
Dispatching & Coordination:
- Receive and prioritize maintenance requests from residents and staff.
- Dispatch maintenance staff and contractors to resolve issues promptly, ensuring minimal disruption to residents.
- Monitor the progress of ongoing work orders and ensure timely completion of tasks.
- Communicate regularly with residents and staff regarding maintenance status and follow-up actions.
Vendor & Contractor Management:
- Coordinate with external vendors and contractors for specialized services or repairs.
- Ensure that contractors meet all contractual obligations, including quality standards and timelines.
- Track and maintain contractor performance records.
Compliance & Safety:
- Ensure all maintenance activities comply with safety regulations and company policies.
- Assist with periodic inspections of facilities to identify maintenance needs and compliance issues.
- Maintain proper documentation for regulatory compliance.
General Administrative Support:
- Maintain organized records of all work orders and requests.
- Handle phone calls, emails, and other communication related to facility maintenance issues.
- Provide general support to the facilities management team as needed.
Minimum Qualifications (Knowledge, Skills, and Abilities)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proven experience in facilities maintenance or hospitality management.
- Strong accounting and financial management skills, with the ability to work with budgets and invoices.
- Excellent organizational and multitasking abilities.
- Strong communication and interpersonal skills to interact with residents, staff, and vendors.
- Familiarity with maintenance management software and tools.
- Knowledge of safety and compliance regulations related to facilities maintenance.
- Preferred Skills:
- Experience working in a residential or golf community setting.
- Ability to work well under pressure and prioritize tasks effectively.
- Basic knowledge of HVAC, plumbing, and general building systems.
LICENSES AND CERTIFICATIONS:
- Must possess a valid Texas Driver’s License and meet the driver safety policy requirements.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. Our property sits on 767 acres and features many indoor and outdoor facilities that make up the work environment. While performing the duties of this position, the employee is regularly required to stand and move around for the entirety or majority of their shift. The employee may be working outside or inside and in different types of weather including excessive heat, cold temperatures, rain and sunshine. While performing the duties of this position, the employee is also regularly required to push, pull, bend, lift and/or move up to 50 pounds. Likely this role will require the ability to drive a golf cart to transport from one area of the property to another in a safe and secure manner.
We are an equal employment opportunity employer.
ACKNOWLEDGMENT:
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
