Maintenance Supervisor

Job Title: Maintenance Supervisor
Position Type: Full-Time, Salaried
Location: Remote (Frequent travel required across 6 states)
FLSA Classification: Exempt

Position Summary:
We are seeking a highly organized and proactive Maintenance Supervisor to oversee the maintenance operations of 20 residential properties. In this role, you will lead a team of skilled maintenance technicians, ensuring optimal property performance, tenant satisfaction, and strict adherence to safety and compliance regulations. As a key leader, you will drive operational efficiency, manage vendor relationships, and implement strategic maintenance programs while fostering a positive team environment.

Essential Job Functions:

Team Leadership and Development:

• Supervise and lead a team of maintenance technicians, ensuring the effective delegation of tasks and equitable workload distribution.
• Conduct one-on-one meetings, team meetings, and annual performance reviews to foster team development and implement improvement plans.
• Identify training needs, arrange certification opportunities, and offer skill development programs to enhance team capabilities.
• Build a high-performing team environment through mentoring, coaching, and effective leadership.

Operations Management:

• Oversee daily, weekly, and monthly technician schedules, managing routine, emergency, and preventive maintenance tasks.
• Ensure the timely entry, completion, and follow-up of work orders, prioritizing urgent requests.
• Track maintenance progress, gather feedback, and develop reports on work orders, inventory levels, and task completion.
• Develop long-term maintenance strategies to ensure the longevity of property assets and create contingency plans for emergencies.
• Act as the main contact for escalated tenant maintenance issues, maintaining high customer satisfaction.

Compliance and Safety:

• Ensure adherence to NSPIRE Regulations and other relevant safety standards across all sites.
• Implement and enforce safety protocols, conduct regular training sessions, and maintain compliance documentation for all properties and equipment.

Vendor and Inventory Management:

• Negotiate service contracts, manage vendor relationships, and review invoices to verify quality before payment.
• Monitor inventory usage, analyze patterns, and manage material orders to minimize downtime during repairs.

Property Maintenance and Inspection:

• Coordinate move-in/move-out inspections and repairs, ensuring properties are ready for new tenants.
• Inspect completed tasks to ensure high-quality standards and compliance with warranty requirements.

Performance Management:

• Set clear goals for technicians, monitor performance, and identify opportunities for improvement.
• Manage technician schedules, including after-hours emergency coverage, and ensure proper use of tools, equipment, and materials.

Additional Responsibilities:

• Provide motivation, support, and guidance to team members.
• Report any issues to senior management and perform other duties as assigned.
• Attend professional training and maintain knowledge of industry best practices.

Position Qualifications:

Preferred Qualifications:

• Bachelor's or Associate degree.
• Experience working with apartment complexes.
• Familiarity with affordable housing regulations and practices.

Required Qualifications:

• Two years of experience in facilities management or a related field, or equivalent training and experience.
• High School Diploma.
• Excellent organizational, time management, and communication skills.
• Ability to use maintenance scheduling software, word processing applications, and work order software.
• Strong interpersonal skills and adaptability to a variety of situations.
• Knowledge of NSPIRE Regulations and safety compliance standards.
• Excellent written and verbal communication skills, including presentation and public speaking abilities.
• Ability to handle complex issues with sound judgment and reasoning.
• Understanding of the needs of low-income or disadvantaged populations and community environments.
• Experience in negotiations, mediations, and conflict resolution.

Working Conditions and Environment:

• Ability to lift and move up to 50 pounds occasionally.
• Extended periods of standing, walking, and sitting.
• Frequent climbing of stairs and walking around properties.
• Ability to work under pressure and manage high-stress situations.
• Flexibility to work in dynamic environments with autonomy and professionalism.
• This role requires both office-based administrative work and on-site property inspections, necessitating frequent travel across 6 states.

Driving Qualifications:

• A valid driver's license and proof of automobile insurance.
• Other licenses may be required depending on State/Local laws and/or property needs.

How to Apply:
If you are a results-driven leader with a passion for maintaining high-quality residential properties and developing strong teams, we encourage you to apply. Join us in ensuring the continued success of our property management operations and the satisfaction of our tenants!