What are the responsibilities and job description for the Customer Success Manager position at BluePeak Advisors?
We Push the Boundaries of Possibilities for our Communities.”
Overview of the Position Responsibilities : The Bluepeak Customer Success Manager is responsible for the success of lead generation, revenue growth and retention in their given market for small and medium-sized businesses. This role will motivate employees, drive sales and revenue growth, maximize customer retention, and ensure that all employees meet their assigned objectives.
What You Will Do :
- Manage a team focused on growing and retaining revenue in the Commercial space.
- Forecast & track performance against assigned objectives.
- Regular customer check-ins : Proactively reaching out to customers to assess their satisfaction, identify potential roadblocks, and provide tailored support.
- Relationship building : Developing strong rapport with customers by actively listening to their needs, understanding their business goals, and acting as a trusted advisor.
- Customer education : Providing ongoing training and resources to help customers maximize the value of the product or service.
- Issue resolution : Promptly addressing customer concerns, troubleshooting problems, and escalating issues to relevant teams when necessary.
- Renewal management : Working to retain existing customers by proactively managing upcoming contract renewals and addressing potential churn risks.
- Customer feedback collection : Gathering feedback from customers to identify areas for improvement and enhance the overall customer experience.
- Data analysis : Monitoring customer usage metrics and key performance indicators (KPIs) to identify trends and opportunities for improvement.
- Upselling and cross-selling : Identifying potential opportunities to expand customer accounts by suggesting additional products or services that align with their needs.
- Lead Generation : Define and track KPIs for success for expansion market address validations, prospect contacts, prospect appointments and closed sales.
What You Will Need :
Why Work at Bluepeak?
About Us
We believe that the size of the city shouldn’t determine the quality of the technology. That’s why we are building for you : Faster, more reliable, and without the things that get in the way of great service—like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we’re not only providing the best fiber connections in your community, but we’re also meeting the growing needs for how you live.
Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
